Grace Rios
Carolina
Summary
Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tourism Coordinator
Municipio Autonomo de Carolina
Carolina
10.2012 - Current
- Developed tour programming to enhance guest experiences.
- Built personal relationships with guests to promote positive experiences.
- Guided groups of up to 210 people on tours of Cultural District
- Worked closely with management staff to create new and lucrative tours.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Provided information through narratives on various sites throughout Carolina area, relaying little-known stories to provide interest.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Drove operational improvements which resulted in savings and improved profit margins.
- Conducted research, gathered information from multiple sources and presented results.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed team of 15 employees, overseeing hiring, training, and professional growth of employees.
- Exceeded goals through effective task prioritization and great work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Nail Specialist
Grace's Beauty Salon
Carolina
02.2008 - 10.2012
- Responded to customer requests and concerns about gel application and nail art designs.
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Implemented deals for specialty services such as acrylic nails to increase revenue by 90%.
- Designed individualized care programs for 56 repeat customers.
- Communicated effectively with management concerning important customer issues.
- Provided training and mentoring to new staff to maximize performance.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 10 daily customers.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Completed consultations with spa guests to determine nail care needs.
Mortgage Loan Processor
Home Mortgage
Carolina
01.2001 - 02.2008
- Set up and completed loan submission packages.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering 10 loans.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Completed denial and cancellation procedures on applicable files.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Coordinated closing process with attorneys, title companies and government clerks.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Prepared file for final clear-to-close by branch management.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
- Communicated with originator and applicant concerning progress of loan file.
- Oversaw file input in mortgage software and grant-specific software.
- Handled any conditions sent from underwriting departments.
- Assessed customer account histories to determine previous compliance with payment plans and loan terms.
- Reviewed and validated details of loan applications and closing documentation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Produced and submitted completed loan packages to title and escrow professionals.
Education
BBA - Business Administration in Business Intelligence
NUC University, Online Division
Bayamon, PR03.2022
Associate in BA in Economic Development
NUC University Online Division
Recinto De Bayamon05.2021
Skills
- Reports
- Tourism management
- Tourism development
- Public speaking
- Proficient in Spanish and English
- Data Management
- Multitasking Abilities
- Teambuilding
- Computer Skills
- Interpersonal Communication
- Company branding
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 6 in the development of Carolina Desde Adentro Tour.
Certification
- Licensed Tourism guide - Puerto Rico Tourism Company
- Certified Challenges and Opportunities- Puerto Rico Tourism Company
- Certified Today is a Day to Do Better- Puerto Rico Tourism Company
- Certified Customer Services and Manage of Personnel
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Elementary
A2
Timeline
Tourism Coordinator
Municipio Autonomo de Carolina
10.2012 - Current
Nail Specialist
Grace's Beauty Salon
02.2008 - 10.2012
Mortgage Loan Processor
Home Mortgage
01.2001 - 02.2008
BBA - Business Administration in Business Intelligence
NUC University, Online Division
Associate in BA in Economic Development
NUC University Online Division