Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
Generic

Karisse Vivas Lopez

Caguas

Summary

Experienced customer service professional with over 8 years in high-volume hospitality settings. Bachelor’s degree in Business Administration with Management concentration. Strong leadership, organizational, and communication skills demonstrated through management of multifamily property renovations and operations. Aiming to transition into Project Management within events or construction sectors.

Overview

8
8
years of professional experience

Work History

Multifamily Property Manager

Independent Property Manager
Caguas
01.2025 - Current
  • Supervised renovation projects by coordinating contractors and controlling inventory.
  • Managed daily operations of multifamily properties
  • Managed three rental units, handling lease agreements and rent collection effectively.
  • Maintained ongoing communication with tenants to address concerns promptly.

Hospitality Service Specialist

Serafina - La Concha Resort
San Juan
04.2021 - Current
  • Coordinated high-volume customer service in fast-paced environment, ensuring seamless collaboration among kitchen, bar, and front-of-house staff.
  • Cultivated leadership and communication skills by training new team members and enforcing service standards.
  • Managed multiple priorities under pressure, maintaining attention to detail and delivering exceptional guest experiences.
  • Resolved guest complaints effectively, maintaining a positive atmosphere.

Hospitality Service Specialist

Cheesecake Factory
San Juan
04.2020 - 04.2021
  • Provided exceptional customer service within globally recognized restaurant chain.
  • Managed multiple tables simultaneously, ensuring efficiency and personalized guest attention.
  • Cultivated teamwork and adaptability in a high-pressure, fast-paced environment.

Hopitality Service Specialist

Chili's
Caguas
06.2018 - 04.2020
  • Delivered attentive customer service while managing cash transactions and operating ordering systems.
  • Collaborated with kitchen and service teams to ensure seamless operations and guest satisfaction.
  • Assisted in resolving customer complaints by utilizing problem-solving skills.
  • Assisted guests with menu selections and special requests.

Real Estate Agent

Realty Consultants
Caguas
02.2017 - 03.2018
  • Facilitated buying and selling of residential properties, delivering personalized guidance throughout transactions.
  • Coordinated property showings, marketing materials, and contracts to enhance client experience.
  • Cultivated strong relationships with clients and agents to support ongoing business opportunities.
  • Gained expertise in negotiation, managing documentation, and adhering to timelines for multiple deals.

Education

BBA - Management

Ana G. Mendez University
Carolina
05-2024

Real Estate License - Real Estate

Crecollege
San Juan
11-2020

Skills

  • Project coordination and budget management
  • Vendor and contractor relations
  • Team leadership and communication
  • Problem solving and time management
  • Customer service excellence
  • Logistics coordination
  • Attention to detail

Languages

Spanish
First Language
English
Intermediate (B1)
B1

Affiliations

  • Volunteered at El Jardín Botánico, assisting with hydroponic projects, and learning sustainable growing practices
  • Helped organize events and photo shoots for a friend’s aesthetics business, coordinating schedules and logistics
  • Passionate about reading and personal growth, I regularly explore books on leadership, project management, and personal development
  • Committed to fitness and well-being, maintaining a consistent exercise routine that builds discipline and focus
  • Informally mentor and support friends with advice, motivation, and encouragement, fostering strong personal relationships and community

Accomplishments

  • Completing real estate studies and practicing in the field.
  • Managing and remodeling your multifamily property.

Timeline

Multifamily Property Manager

Independent Property Manager
01.2025 - Current

Hospitality Service Specialist

Serafina - La Concha Resort
04.2021 - Current

Hospitality Service Specialist

Cheesecake Factory
04.2020 - 04.2021

Hopitality Service Specialist

Chili's
06.2018 - 04.2020

Real Estate Agent

Realty Consultants
02.2017 - 03.2018

BBA - Management

Ana G. Mendez University

Real Estate License - Real Estate

Crecollege
Karisse Vivas Lopez