Melissa De Jesus
Dallas
Summary
Results-driven professional with over 10 years of experience in project management, sales, and client experience within the food manufacturing and related industries. Proven ability to drive in-market execution, manage projects, and collaborate cross-functionally with vendors and internal stakeholders. Adept at building strong customer relationships, leading initiatives, and executing brand strategies. Seeking a Product Development Project Coordinator role to leverage skills in coordinating projects, communicating with suppliers and clients, and ensuring on-time delivery
Overview
10
10
years of professional experience
Work History
After Market Inside Sales
CPM Holdings
09.2024 - Current
- Managed project-related information using Salesforce and SAP, tracking progress and ensuring timely follow-up with internal teams and clients to meet project deadlines.
- Served as a key liaison, collaborating closely with engineering and directly with customers to thoroughly understand technical requirements, align expectations, and ensure client satisfaction with company products and services. This included facilitating technical discussions, clarifying specifications, and proactively addressing potential concerns to ensure seamless project execution.
- Worked closely with the sales team to provide comprehensive product support, including generating quotes, preparing proposals, and resolving technical inquiries, ensuring alignment between sales efforts and project execution.
Account Manager
A.C. Horn Manufacturing
08.2019 - 09.2024
- Consistently exceeded performance targets, achieving 106% of sales quote retainment and driving a 32% increase in sales through targeted email campaigns and implementing yearly blanket orders.
- Developed and implemented strategic account plans aligned with client objectives, resulting in increased revenue through targeted upselling and cross-selling initiatives tailored to individual needs.
- Conducted market research and competitive analysis to identify emerging trends and opportunities, enabling proactive adjustments to account strategies that enhance client engagement and satisfaction.
- Collaborated with internal teams (sales, operations, product development) to coordinate resources and deliver comprehensive solutions meeting clients' evolving requirements.
Distributor Coordinator
4Front Engineered Solutions
06.2017 - 08.2019
- Oversaw and coordinated daily operations of the distribution process, ensuring timely and accurate delivery of products while maintaining high standards of customer service and satisfaction.
- Served as the primary liaison between distributors, suppliers, and customers, effectively communicating product availability, order status, and resolving inquiries to enhance client relationships.
- Analyzed customer feedback and service metrics to identify trends and areas for enhancement, proposing actionable strategies that elevate service quality and operational efficiency.
Sales Administrative Assistant
Thyssenkrupp Airport Systems, Inc
06.2015 - 06.2017
- Provided comprehensive high level administrative support to the executive team, including managing schedules, coordinating meetings and travel, and preparing detailed reports to enhance operational efficiency and productivity.
- Assisted in the preparation of sales presentations and proposals, utilizing strong organizational skills to compile relevant data and create visually appealing materials that effectively convey key messages.
Education
Bachelors of Business Administration - Marketing
Inter-American University
05.2010
Skills
- Project Management
- Vendor & Distributor Collaboration
- Market & Brand Strategy
- Presentation & Communication Skills
- Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Salesforce
Timeline
After Market Inside Sales
CPM Holdings
09.2024 - Current
Account Manager
A.C. Horn Manufacturing
08.2019 - 09.2024
Distributor Coordinator
4Front Engineered Solutions
06.2017 - 08.2019
Sales Administrative Assistant
Thyssenkrupp Airport Systems, Inc
06.2015 - 06.2017
Bachelors of Business Administration - Marketing
Inter-American University
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