Javier Carazo
Trujillo Alto
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Lead Patient Care Coordinator
OptumRx
10.2022 - Current
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
Customer Service Representative Lead
Seaborne Airlines, Silver Airways
05.2017 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Assistant Producer
Telemundo
05.2016 - 04.2017
- Enhanced production quality by coordinating set designs, lighting, and sound effects for live broadcasts.
- Streamlined communication between departments by effectively organizing meetings and distributing relevant information.
- Improved project timelines by efficiently managing schedules and milestones for multiple productions simultaneously.
- Contributed to increased viewership with engaging content development and script revisions.
- Collaborated with producers and directors to create visually appealing graphics packages for on-air use.
Education
Bachelor of Arts - Audiovisual Communications And Publicity
University of Puerto Rico
Rio Piedras 05.2020
Skills
- Training and Development
- Healthcare Knowledge
- Conflict Resolution
- Interpersonal Skills
- Quality Assurance
- Excellent Communication
- Scheduling Coordination
- Data Analysis
- Claims Processing
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Lead Patient Care Coordinator
OptumRx
10.2022 - Current
Customer Service Representative Lead
Seaborne Airlines, Silver Airways
05.2017 - 09.2022
Assistant Producer
Telemundo
05.2016 - 04.2017
Bachelor of Arts - Audiovisual Communications And Publicity
University of Puerto Rico
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