Javier Carazo
Trujillo Alto
Summary
Highly skilled and enthusiastic professional with more than 5 years of experience managing operations in patient-centric offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Lead Patient Care Coordinator
OptumRx
San Juan, Puerto Rico
10.2022 - Current
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Increased staff productivity by coordinating schedules, delegating tasks, and monitoring performance metrics regularly.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
Customer Service Representative Lead
Seaborne Airlines, Silver Airways
San Juan, Puerto Rico
05.2017 - 09.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Assistant Producer
Telemundo
San Juan
05.2016 - 04.2017
- Enhanced production quality by coordinating set designs, lighting, and sound effects for live broadcasts.
- Streamlined communication between departments by effectively organizing meetings and distributing relevant information.
- Improved project timelines by efficiently managing schedules and milestones for multiple productions simultaneously.
- Contributed to increased viewership with engaging content development and script revisions.
- Collaborated with producers and directors to create visually appealing graphics packages for on-air use.
Education
Bachelor of Arts - Audiovisual Communications And Publicity
University of Puerto Rico
Rio Piedras 05.2020
Skills
- Training and Development
- Healthcare Knowledge
- Conflict Resolution
- Interpersonal Skills
- Quality Assurance
- Excellent Communication
- Scheduling Coordination
- Data Analysis
- Claims Processing
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Lead Patient Care Coordinator
OptumRx
10.2022 - Current
Customer Service Representative Lead
Seaborne Airlines, Silver Airways
05.2017 - 09.2022
Assistant Producer
Telemundo
05.2016 - 04.2017
Bachelor of Arts - Audiovisual Communications And Publicity
University of Puerto Rico