Jorge Rodriguez Jimenez

· Performed Six Boxes analysis to identify all possible influences on human behavior to ensure balance, integration, and the highest return on your investments in people.

· Supported the Quality area during the root cause analysis identification and give recommendations.

· Evaluated the site effectiveness of training programs using key performance indicators.

· Delivered new employee onboarding and training session.

· Performed Training Impact Analysis to revise documents to identify impact to staff assignments

· Leaded/Site SME of the Global Qualification Program for Instructors.

· Enhanced employee performance by designing and implementing comprehensive learning programs.

· Collaborated with department heads to identify skill gaps and develop targeted training solutions.

· Created customized training resulting in improved management skills across the organization.

• Enhanced team performance by training new technicians on On the Job Training best practices and troubleshooting techniques.
• Oversaw and assigned daily responsibilities to staff.
• Enhanced customer satisfaction by promptly addressing and resolving technical issues.
• Conducted regular trainings for team members, ensuring consistent service quality across all interactions.
• Coordinated the equipments maintenance and daily check of pipettes, analytical balances pH meters standardization and preventive maintenance of Abbott instruments.
• Coordinated software updates and bug fixes with development teams, ensuring timely resolutions for clients.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Streamlined support processes for increased efficiency and reduced response times.
• Boosted team performance with continuous skill assessments and regular feedback sessions.
• Facilitated strong communication channels between trainers, trainees, and leadership to ensure timely updates on progress and challenges.
• Maintained compliance with regulations, updating policies as needed to align with changing standards or requirements.

• Enhanced blood bank operations by implementing efficient inventory management systems and tracking procedures.
• Streamlined donor processing through the development of an organized scheduling system and optimized staff allocation.
• Increased overall safety and quality control by establishing strict protocols for blood collection, storage, and handling.
• Supervise blood bank personnel, select and train new employees, and implement safety standards and quality control practices.
• Coordinated with other departments to expedite patient care and ensure timely delivery of necessary blood products.
• Ensured compliance with all regulatory requirements through regular audits, policy reviews, and proactive corrective action plans.
• Evaluated staff performance regularly through observation, feedback sessions, and ongoing professional development opportunities.
• Collaborated closely with medical professionals to ensure timely delivery of compatible blood products based on patient needs.
• Maintained meticulous records regarding donor information, product inventory levels, quality assurance data, and regulatory compliance documentation.
• Performed blood collection and processing, including selecting donors, collecting blood, typing blood and molecular testing.
• Implemented comprehensive quality control measures throughout each step of the process, resulting in a significant reduction in errors and increased patient safety.
• Reviewed and maintained thorough records in compliance with quality standards.
• Performed donors interview and screening.