Angelica Romero Guillama
Camuy
Summary
Senior Human Resources Assistant with a strong academic background in Human Resources Management. Experienced in coordinating and providing support for leaves of absence. Fluent in both English and Spanish, with excellent verbal and written communication skills. Proficient in MS Office programs including Excel, Word, Access, SharePoint, and PowerPoint. Skilled in using workforce management systems such as Autotime, Workday, and ServiceNow. Highly motivated and self-driven to complete assigned tasks within deadline requirements. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
Work History
Senior Human Resources Assistant
Pratt & Whitney
Aguadilla, PR/Remote
01.2024 - Current
- Management of Short Term Disability leaves for three business units.
- Use of HRMS & HRIS computerized systems such as: ServiceNow (SNOW)& Workday.
- Use of Auto Time (AT7, West & East) Workforce Management and Time & Attendance Systems.
- Maintain accurate updated records in employee database, safeguarding sensitive information through strict confidentiality protocols.
- Provide ongoing support to employees during their leave of absence regarding HR-related inquiries and concerns for disability leaves.
- Provide guidance to employees in regards to return to work process & eligibility criteria for disability leaves according to Paid Time Off and Short Term Disability policies.
- Facilitate effective communication between employees and management through transparent channels.
- Collaborate closely with disability vendor, time & attendance and payroll departments to manage employee leaves effectively and ensure that leaves are accurately tracked in ADP EV5 HCM system.
- Perform salary continuance end date calculations according to employee's years of service or Protected Sick Leave and Sick balance.
- Develop process improvement templates to reduce task completion time and increase productivity level.
- Daily use of MS Office programs, such as: OneNote, Excel, Access, SharePoint, Word & Teams.
Recruiter
Spectraforce Technologies
Barceloneta, PR/Remote
08.2020 - 05.2022
- Sourcing of candidates for assigned requisitions through: Monster, Indeed, Online Classifieds and Arya Recruiting Software by Leoforce, to ensure supply meets customer demand
- Conduct interviews, interview debriefs and skill testing with viable candidates
- Maintain continual contact with candidates to ensure availability to our clients
- Perform and abide by all standard procedures for recruiting, screening, and placement of candidates
- Maintain reports on open requisitions and interview logs
- Daily use of MS Office programs like Excel, Word, Outlook, and SharePoint to access work documents
- Elaborate and publish job opportunities through job boards
- Actively seek new and effective techniques to source/recruit and maintain qualified candidates
- Fully understand the requisition requirements of assigned business units
- Maintain detailed activity information in Leoforce
- Monitor VMS tools like Fieldglass and Beeline, to ensure timely submittal of candidates on requisitions assigned
- Make RFOP within 2 hours of receiving the offer email from CSA
- Provide exceptional customer service to each new applicant with their employment process
- Answer questions and qualify potential assignment candidates for eligibility to work
- Provide detailed interview Prep - Preparing candidates for client interviews
- Ensure written and verbal information is shared in a clear concise manner with candidate and coworkers
- Demonstrate active listening skills.
Receptionist/Customer Service Representative
Department of Sports and Recreation
San Juan, PR
06.2019 - 07.2019
- Guide clients regarding the processes and documentation necessary to develop summer campaigns, license renewal, course completion and accreditations
- Answer inbound calls related to sports license renewal process inquiries
- File documents according to their category
- Attending to clients inquiries in both English & Spanish.
Education
Bachelor Of Business Administration - Human Resources Management
University of Puerto Rico
Aguadilla, PR05.2021
Skills
- Interpersonal Relations
- Time Management
- Adaptability
- Verbal communication
- Customer Service
- Determination
- Teamwork
- Enthusiasm
- MS Office
- HRIS & HRMS
- Bilingual: English & Spanish
Accomplishments
-Exceed minimum inquiry response time by 7%.
-Comply with monthly survey standardized rate/results.
-Highest rate of requisition fulfillment during a consecutive period of three months.
-2019-2020: President of the Year of the University Chapter of the Chamber of Commerce in Puerto Rico.
Timeline
Senior Human Resources Assistant
Pratt & Whitney
01.2024 - Current
Recruiter
Spectraforce Technologies
08.2020 - 05.2022
Receptionist/Customer Service Representative
Department of Sports and Recreation
06.2019 - 07.2019
Bachelor Of Business Administration - Human Resources Management
University of Puerto Rico