Aasim Robertson
Bronx
Summary
Skilled transportation professional with strong background in customer service and operational efficiency. Demonstrates keen ability to adapt to changing needs and ensure smooth collaboration within teams. Possesses excellent communication, problem-solving, and multitasking skills, ensuring reliable and effective service delivery. Known for maintaining high standards and delivering impactful results consistently.
Overview
24
24
years of professional experience
1
1
Certification
Work History
STATION AGENT
MTA New York City Transit
12.2000 - Current
- Experienced professional with over 24 years of full-time related experience in rail transportation systems and station operations.
- Supported colleagues in achieving professional growth through guidance.
- Adept at problem-solving and leading teams in a fast-paced, customer-focused environment.
- Provide proactive customer service, listening to and understanding customer concerns, problems, and complaints, to offer solutions.
- Demonstrated dedication to team environment dynamics, providing expertise in following leadership directives and leading peers when needed.
- Assist customers with travel and transit system-related information and services, including the best routes, mode options, and tourist attractions.
- Thrive in a team environment, and work well with others.
- Help customers purchase and use fare media, including automated fare equipment, OMNY cards, turnstiles, and ADA-accessible gates.
- Perform basic cleaning of station equipment, observing and reporting on overall station conditions, including light outages, elevator/escalator service, unsanitary conditions, structural defects, and any hazardous conditions.
- Adapted seamlessly to both teamwork and solo work environments.
- Provide emergency assistance to customers as needed, including station and/or train evacuations, and requesting police and/or medical assistance.
- Adhered to OSHA standards like the General Duty Clause, Hazard Communication Standard, and Personal Protective Equipment requirements.
- Possess knowledge of automated fare collection and ADA regulations, including the Transportation Services for Individuals with Disabilities (49 CFR Part 37).
- Compile data, check fare reports, time control logs, and other issued property, and perform duties as authorized by MTA New York City Transit regulations.
- Monitor fare evasion when called upon, report on revenue by use of CSPOS, ensure the safety and proper handling of all RF OMNY cards during my tour at a CSC location, and manage lost property.
Education
1 Year Of Study -
Touro College
New York, NYHIGH SCHOOL DIPLOMA -
Mount Saint Michaels Academy
Bronx, NEW YORK06.1995
Skills
- Knowledge of rail transportation systems and station operations
- Knowledge of automated fare collection and ADA regulations
- Understanding of construction trades and OSHA regulations
- Leadership and team management
- Mentoring and training
- Problem-solving and decision-making
- Effective communication with employees at all levels
- Excellent customer service and public relations skills
- Attention to detail
- Active listening skills
- Improving customer experience
- Patience
- Complaint resolution
- Dependability
- Empathy
- Adaptability
Certification
Play It Safe: Manage Security Risks, Google, January 2024
Credential ID: EDEBR77MQZ5U
Foundations of Cybersecurity, Coursera, December 2023
Credential ID: EE883FYJY2K7
Timeline
STATION AGENT
MTA New York City Transit
12.2000 - Current
Play It Safe: Manage Security Risks, Google, January 2024
Credential ID: EDEBR77MQZ5U
Foundations of Cybersecurity, Coursera, December 2023
Credential ID: EE883FYJY2K7
1 Year Of Study -
Touro College
HIGH SCHOOL DIPLOMA -
Mount Saint Michaels Academy
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