Abdiel Maysonet Perez
San Juan
Summary
Dynamic Employee Trainer with a proven track record at Gong-cha, specializing in customized training programs that enhance performance and drive career development. Skilled in peer coaching and utilizing multimedia tools, I effectively resolved customer disputes at Walmart, fostering loyalty and satisfaction through empathetic communication.
Overview
1
1
year of professional experience
Work History
Employee Trainer
Gong-cha
2025.01 - 2025.05
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Helped senior management build learning and development strategies focused on specific organizational needs.
- Produced detailed training reports to comprehensively assess employee performance.
- Improved employee performance by developing and implementing customized training programs.
Customer Service Representative
Walmart.
2024.04 - 2024.11
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Barbería
Liceo De Arte Y Tecnología
Hato Rey High School Institution
06.2024
Skills
- Peer coaching
- Career development
- Multimedia tools
- Soft skills training
Languages
English
Bilingual or Proficient (C2)
Timeline
Employee Trainer
Gong-cha
2025.01 - 2025.05
Customer Service Representative
Walmart.
2024.04 - 2024.11
Barbería
Liceo De Arte Y Tecnología
High School Institution