Abigail Brautman
Leawood
Summary
At Brown Grantham Family Chiropractic, I spearheaded office management, enhancing staff productivity and patient satisfaction through effective training and scheduling systems. Expert in HIPAA compliance and patient relations, I significantly improved operational efficiency and fostered a team-oriented environment, contributing to increased patient retention.
Overview
5
5
years of professional experience
Work History
Chiropractic Office Manager
Brown Grantham Family Chiropractic
04.2019 - 03.2024
- Managed payroll processing for all employees while adhering to state labor laws and established policies regarding overtime pay or time off requests.
- Enhanced staff productivity through regular training sessions and performance evaluations.
- Maintained accurate financial records for the practice, ensuring timely processing of invoices and payments.
- Improved patient satisfaction by streamlining office procedures and implementing efficient scheduling systems.
- Oversaw all aspects of patient care coordination, including appointment scheduling, treatment plans, and follow-up communication.
- Ensured compliance with all necessary regulations for maintaining a safe and hygienic office environment.
- Fostered a welcoming atmosphere within the waiting area that put patients at ease before their appointments began.
- Streamlined inventory management processes to track supplies effectively while minimizing costs associated with overstocking or waste.
- Managed daily operations of the chiropractic office, ensuring a smooth workflow for patients and staff alike.
- Increased patient retention by providing exceptional customer service and addressing any concerns promptly.
- Assisted in hiring and onboarding new staff members, fostering a positive workplace culture that supported employee growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Arts - Psychology
University Of Kansas
Lawrence, Kansas 05.2019
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Appointment management
- Insurance Billing
- Medical Records Management
- Chiropractic Terminology
- Employee Training
- Appointment Scheduling
- Patient Relations
- Records Management
- Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Multitasking
Timeline
Chiropractic Office Manager
Brown Grantham Family Chiropractic
04.2019 - 03.2024
Bachelor of Arts - Psychology
University Of Kansas
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