EHR
Abigayle Mighty
Administrative Professional
Summary
Enthusiastic and customer-focused professional with extensive experience in front-desk management, customer service, and technical support within healthcare and corporate settings. Proven ability to handle high-pressure environments, with strong interpersonal, problem-solving, and organizational skills. Adept at managing patient and customer interactions with empathy and professionalism, ensuring exceptional service and satisfaction. Skilled in administrative duties, including scheduling, data entry, and record management, with a commitment to efficiency and confidentiality. Known for adaptability and a detail-oriented approach, thriving in roles that require multitasking and high-level communication. Ready to leverage diverse skill set in a challenging and customer-centric role to contribute effectively to a dynamic team.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification
Work History
Cashier Assistant
Aids Healthcare Foundation, AHF
09.2023 - 09.2024
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Increased customer satisfaction by offering personalized product recommendations, resulting in higher sales per transaction.
- Managed inventory and pricing, ensuring accurate POS transactions and store organization in line with merchandising plans.
Residential Aide
African American Planning Commission
04.2023 - 09.2023
- Ensured safety and order for 50+ residents daily, performing security rounds and enforcing facility protocols.
- Registered new clients and supported compliance with government regulations through accurate record-keeping.
- Oversaw the safety and security of residents, conducting routine facility inspections and enforcing compliance with safety protocols.
- Responded effectively to emergency situations, coordinating with staff and external agencies to ensure timely resolution.
- Managed documentation of resident activities, incidents, and inventory, ensuring accuracy and compliance with organizational standards.
- Provided essential support to residents, including assistance with daily living activities and coordination of meal services.
- Collaborated cross-functionally with team members to optimize facility operations and enhance resident care.
Medical Office Receptionist
Pulmonary & Critical Care of Atlanta
02.2021 - 03.2023
- Delivered high-level customer service by facilitating a seamless patient experience, from reception to appointment scheduling.
- Managed patient appointment scheduling, ensuring optimal time utilization and alignment with provider availability.
- Conducted comprehensive patient data verification, including insurance and personal information, adhering to HIPAA compliance standards.
- Processed payments, managed billing inquiries, and collected patient co-pays, ensuring financial accuracy and adherence to office procedures.
- Effectively triaged phone calls, addressing patient inquiries, resolving issues, and ensuring prompt communication with medical staff.
- Maintained organized, secure, and up-to-date patient records, while overseeing the efficient operation of the front desk and office supplies.
- Supported the administrative team by performing routine office functions, contributing to overall workflow efficiency and operational excellence.
Help Desk Technician
Kaiser Permanente
08.2020 - 01.2021
- Delivered first-level technical support to end-users, effectively diagnosing and resolving issues related to software, hardware, and network connectivity.
- Provided timely and accurate troubleshooting guidance via phone, email, and remote support tools, ensuring user productivity and minimizing downtime.
- Managed ticketing system by documenting, prioritizing, and escalating unresolved issues to higher-level support teams, maintaining a high standard of case resolution.
- Conducted user follow-ups to verify problem resolution, ensured customer satisfaction, and maintained clear, organized case documentation.
- Utilized remote access tools to perform software installations, updates, and system configurations, ensuring compliance with company standards.
- Assisted with account administration, including password resets and access management, in alignment with security protocols.
- Generated reports on technical support activities to identify trends and improve service efficiency.
Education
Certificate - Information Technology
Year Up Greater Atlanta
Atlanta, GA 3 2020 - Current
High School Diploma -
Riverwood International Charter School
Sandy Springs, GA 8 2012 - 5 2016
Certificate - Phlebotomy
New York Career Training Center
Manhattan 08-2024
Skills
Multitasking Abilities
Software
Epic
Cerner
Greenway
Point of Sale (POS) Systems
Microsoft Office
Certification
Phlebotomy
Photography
Passionate about capturing compelling images, with a focus on composition, lighting, and storytelling. Skilled in photo editing and digital manipulation, which enhances attention to detail and creative problem-solving.
Timeline
Phlebotomy
08-2024
Cashier Assistant
Aids Healthcare Foundation, AHF
09.2023 - 09.2024
Residential Aide
African American Planning Commission
04.2023 - 09.2023
Medical Office Receptionist
Pulmonary & Critical Care of Atlanta
02.2021 - 03.2023
Help Desk Technician
Kaiser Permanente
08.2020 - 01.2021
Certificate - Information Technology
Year Up Greater Atlanta
3 2020 - Current
High School Diploma -
Riverwood International Charter School
8 2012 - 5 2016
Certificate - Phlebotomy
New York Career Training Center
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