Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Timeline
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Abner Hernandez

Orocovis,PR

Summary

Hardworking Professional with an exceptional commitment to exceeding client expectations. Engaging and friendly with the ability to manage work quality, key milestones, and deliverables.

Overview

7
7
years of post-secondary education
19
19
years of professional experience

Work History

Horticulture Project Manager

Puerto Rico Department of Agriculture
San Juan, PR
01.2020 - 12.2020
  • Manage nurseries that grow 10,000 horticultural plants for sale to local farmers and government entities
  • Manage ordering materials and allocations necessary for production of ornamental plants based on budget, projected sales volume, or executive directives
  • Identify plants as well as problems such as diseases, weeds, and insect pests
  • Tour work areas to observe work being done, inspect crops, and evaluate plant and soil conditions
  • Assign work schedules and duties to nursery or greenhouse staff, and supervise their work
  • Apply pesticides and fertilizers to plants, position and regulate plant irrigation systems
  • Conduct employee training programs
  • Analyze data to inform operational decisions or activities
  • Explain and enforce safety regulations and policies
  • Communicate organizational policies and procedures
  • Inspect facilities and equipment for signs of disrepair, and perform necessary maintenance work
  • Coordinate clerical, record-keeping, inventory, requisitioning, and marketing activities
  • Prepare soil for planting, and plant or transplant seeds, bulbs, and cuttings
  • Confer with organizational members to accomplish work activities
  • Directed major client engagements and monitored asset managements
  • Designed new projects with timelines, budgets and scope of work plans.
  • Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.

Laboratory Support Specialist

Lonza
Walkersville, MD
07.2018 - 12.2019
  • Manage ordering materials, allocations necessary for Cell Harvest production with the use of SAP system
  • Process raw material from the warehouse to ISO 8/7 controlled environments
  • Supervise laboratory systems and environment for stability during off-hours
  • Direct a team of Specialists to prepare materials for sterilization services, controlled documents and labels critical to production activity
  • Coordinate the disposal of biological waste in a manner that minimizes exposure to potential pathogens compliant with cGMP guidelines by following SOP protocols
  • Aseptic gown qualified in ISO 7/Class 10,000 suites
  • Provide leadership and training to a team of Specialists and Technicians on department-specific procedures
  • Perform deviation initiation process with the use of Trackwise deviation system
  • Devised and implemented GMP improvements for the department
  • Experienced conducting and executing Laboratory Equipment Change Controls
  • Coordinate the calibration, validation, and repair of laboratory equipment used in the manufacturing of cells using an aseptic technique in a cGMP environment
  • Manage equipment repairs and preventative maintenance (PM) performed
  • Performs investigations and assists closures of Environmental Excursion Notices (EENs)
  • Oversaw in-depth laboratory inspections and contributed to favorable outcomes
  • Kept laboratory in compliance with all applicable guidelines and laws

Health Insurance Specialist

United Healthcare
Frederick, MD
08.2017 - 06.2018
  • I put into effect the regulations and provisions establishing the order in which insurance plans by inspecting pay claims when an individual has coverage under more than one plan.
  • I also determine in a consistent and orderly way which plan pays its full benefits and which plan pays a reduced amount (if any), which when added together equal more than a single plan's benefit, but not more than the total amount of the allowable charges incurred.
  • I have learned quickly the inner workings of coordination of benefits, can multi-task, and possess the drive to deliver excellent customer service.
  • My job requires me to pay attention to be exact inspecting detailed documents, work multiple systems simultaneously, constantly multi-tasking, exercise great customer service, and achieve weekly production requirements to which I have had no problems meeting.
  • I support the health insurance coordination of the benefits investigation process by identifying and keying specific detail from the medical records and claims platform to ensure the member's claims are processed correctly.
  • One of my main responsibilities is professionally and ethically safeguarding confidential information and adhering to the company’s Principles of Integrity and Compliance.
  • It is also critical that I ensure the success of the investigation process by meeting the required internal and mandated turnaround time.
  • Data Enter key detail from the medical records and claim platform into an online communication used by our partners around the world to provide the best care possible.
  • Meet required metrics and quality and adherence to state and federal compliance policies and contract compliance
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data
  • Maintained confidentiality of patient finances, records and health statuses
  • Communicated effectively with staff, including members of operations, finance and clinical departments

Retail Associate

The Home Depot
Frederick, MD
03.2017 - 04.2018
  • Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance
  • Provided information on product features, and knowing related items to sell an entire project
  • Maintained assigned areas clean, and safe
  • I ensured all safety policies & standards were followed, immediately corrected hazardous or unsafe conditions
  • Take orders of paint products and other building materials requested by customers and fulfilled the orders on- site
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Rural Carrier Associate

US Postal Service
New Market, MD
10.2016 - 02.2017
  • Manage daily operations of the mailroom, organize sorted mail and parcels.
  • Process and prepare mail and magazines for relevant business deliveries.
  • Drive assigned government delivery vehicles over established routes.
  • Complete delivery forms and take signatures, as well as provide top-notch customer service.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Directly interacted with customers to deliver mail, packages and ordered goods.

Delivery Coordinator

The Home Depot
Frederick, MD
02.2016 - 10.2016
  • Provided fast, friendly service by actively seeking out customers to assess their needs and provide assistance.
  • Provided information on product features, and knowing related items to sell an entire project.
  • Active member of the Store’s Safety Committee.
  • Verified load against delivery ticket before beginning every shift.
  • Completed and submitted logs and paperwork every day to maintain records.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Prepared delivery loads for shipment by overseeing teams, checking containers and coordinating pickups.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Monitored and maintained high level of on-time delivery reliability service and performance

Delivery driver

FedEx Ground
Manassas, VA
06.2015 - 01.2016
  • Provided efficient and safe delivery and pickup of packages, while representing the company in a professional manner.
  • Operated non-articulated vehicles safely and efficiently, complying with all governmental and corporate safety procedures.
  • Accomplished accurate and timely selection and inspection of assigned packages.
  • Also, ensure that all packages confirmed with FedEx features of service and proper labeling.
  • A detailed inspection of all packages in my delivery route to ensure wholesomeness and accuracy.
  • Verified over 150 daily deliveries against shipping instructions before delivering to customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Operated with safety and skill to avoid accidents and delays.

Substitute Teacher

Orange County Public Schools
Orlando, FL
10.2014 - 03.2015
  • Consistently praised for dedication, reliability, organization, and effectiveness.
  • Showed resourcefulness and teaching effectiveness in meeting the needs of students with limited English language proficiency as well as learning disabilities.
  • Volunteered in school programs (e.g., coaching and afterschool tutoring) when permanent teachers were unable to fill these roles.
  • Incorporated technology into students’ learning activities for varied academic disciplines.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Administered standardized assessments with strict requirements and documented information in permanent records.

Smuggling Interdiction and Trade Compliance Office

US Department of Agriculture
Miami, FL
05.2010 - 02.2014
  • Implemented multi-agency plans to intercept smuggling operations of food products.
  • Played a key role in executing operations to eliminate the smuggling of invasive species to Florida (Citrus greening, citrus canker, and giant snail), Texas (Mexican Fruit Fly), and California (Brown Apple Moth).
  • Provided daily written reports to management with the results of inspections and field operations.
  • Conducted analysis of intervention intelligence, trends, and safeguarding techniques by monitoring websites, undercover surveillance, and interviews.
  • Coordinated the timing of local inspections and blitzes.
  • Prepared work plans and schedules for upper management approval.
  • Responsible for collecting, logging, and labeling samples of plants, soil, or animals taken from various sources.
  • Checked color, shape, texture and grade of products and materials against established templates, charts and samples.
  • Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.

Plant Health Safeguarding Specialist

US Department of Agriculture
Orlando, FL
07.2001 - 05.2010
  • I hired, trained, and supervised over 25 staff members to eradicate exotic Asian diseases affecting the citrus industry in Florida.
  • Conducted corrective actions required when non-compliances were discovered at the manufacturing/packing plants or field orchards.
  • Interacted with other federal, state, and local agencies in a multi-state program focused on eradicating new invasive species by monitoring 15 food manufacturing plants for federal regulatory compliance.
  • Trained approximately 150 state employees over a period of 5 years for the Citrus Canker Eradication Program.
  • Created and conducted displays and informative presentations to the public and stakeholders during county fairs, inspections, and public outreach to educate about the USDA’s role in their locality.
  • Created an MS Access database to improve the quality and efficiency of field inspectors.
  • Created an award-winning database to generate spreadsheets and graphs of employee inspections.
  • Earned numerous cash awards and commendations from supervisors, other agencies, and local governments.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Education

Bachelor of Science - Agricultural Mechanics

University Of Puerto Rico
Mayaguez, PR
08.1991 - 05.1998

Work Availability

monday
tuesday
wednesday
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friday
saturday
sunday
morning
afternoon
evening
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Skills

Language Skills: English and Spanish

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Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Timeline

Horticulture Project Manager

Puerto Rico Department of Agriculture
01.2020 - 12.2020

Laboratory Support Specialist

Lonza
07.2018 - 12.2019

Health Insurance Specialist

United Healthcare
08.2017 - 06.2018

Retail Associate

The Home Depot
03.2017 - 04.2018

Rural Carrier Associate

US Postal Service
10.2016 - 02.2017

Delivery Coordinator

The Home Depot
02.2016 - 10.2016

Delivery driver

FedEx Ground
06.2015 - 01.2016

Substitute Teacher

Orange County Public Schools
10.2014 - 03.2015

Smuggling Interdiction and Trade Compliance Office

US Department of Agriculture
05.2010 - 02.2014

Plant Health Safeguarding Specialist

US Department of Agriculture
07.2001 - 05.2010

Bachelor of Science - Agricultural Mechanics

University Of Puerto Rico
08.1991 - 05.1998

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Abner Hernandez