Detail-oriented professional with extensive experience in customer service management, data entry, and team leadership across the financial, security, and service sectors. Highly skilled in maintaining operational efficiency, managing cross-functional teams, and executing administrative tasks effectively. Fluent in English and Spanish, with a strong track record of enhancing customer satisfaction and streamlining workflow processes.
Hi, I’m
Ábner J. Rodríguez Torres
Barranquitas,Puerto Rico
Summary
Overview
10
years of professional experience
Work History
Auto ExpresoGuaynabo, Puerto Rico
Data Entry Specialist
07.2024 - 10.2024
Job overview
- Ensured high data integrity with timely and precise database management, enhancing overall business operations.
- Exceeded quality goals to support team productivity.
- Customer Service Support
- Team Lead
Genesis Security Services Inc.Carolina, Puerto Rico
Lieutenant - Field Supervisor
01.2024 - 07.2024
Job overview
- Oversaw comprehensive daily operational documentation, ensuring seamless personnel coordination and equipment upkeep.
- Conducted regular inspections of operational areas to ensure safety regulations are followed.
Amigas Services LLCGuaynabo, Puerto Rico
Adjuster
02.2023 - 11.2023
Job overview
- Drove customer satisfaction and financial solutions as a dedicated Adjuster, balancing sales and customer service excellence for 24/7 Advance Financial
- Attracted, recruited and retained financial sales and operations teams.
OptumSan Juan, Puerto Rico
Team Lead - Providers
01.2021 - 01.2023
Job overview
- Customer service, Team Lead and Runner
- Assessed Providers with patient eligibility for Medicaid, Medicare, and other government assistance programs.
- Claims review for adjustment and re-processing.
Banco Popular of Puerto Rico San Juan, Puerto Rico
Adjuster
01.2020 - 12.2020
Job overview
- Assisted in the adjustment of accounts to follow Bankruptcy Code requirements.
- Adjustment of accounts involving litigation.
- Accepted and processed customer payments and applied toward account balances. Accounts involved Credit Cards, Personal Loans, Mortgage, Car Loans and Leasing.
DECEP, UPRRPSan Juan, Puerto Rico
Customer Service Manager
01.2015 - 12.2019
Job overview
- Administrative Assistant of the Director's Office, managing Executive tasks.
- Classes coordination and facilitator.
- Call center sales and follow up With the enrollment process and orientations.
- Social Media Administrator and Content Creator.
Education
University of Puerto Rico, Río Piedras CampusSan Juan
Bachelor of Science from Social Sciences, Social Work
12.2024
University Overview
Pablo Colón BerdecíaBarranquitas
Vocational High School from Business Administration
05.2013
University Overview
Skills
- Fluent in English and Spanish
- Budget coordination
- Social Media Management
- Team management
- Data Management Specialist
- Analytic thinking
- Project coordination
- Transcribing documents
- Communications
- Critical thinking
- Typing skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
Languages
Languages
- English, Proficient
- Spanish, Proficient
Leadershipanddevelopment
Leadershipanddevelopment
- Public Relations, Social Work Student's Association, 05/01/17, 05/01/18
- Student's Council Regional and District DECA directive, Vocational High School Pablo Colón Berdecía, 08/01/10, 05/01/13
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References
References available upon request.Timeline
Data Entry Specialist
Auto Expreso
07.2024 - 10.2024
Lieutenant - Field Supervisor
Genesis Security Services Inc.
01.2024 - 07.2024
Adjuster
Amigas Services LLC
02.2023 - 11.2023
Team Lead - Providers
Optum
01.2021 - 01.2023
Adjuster
Banco Popular of Puerto Rico
01.2020 - 12.2020
Customer Service Manager
DECEP, UPRRP
01.2015 - 12.2019
University of Puerto Rico, Río Piedras Campus
Bachelor of Science from Social Sciences, Social Work
Pablo Colón Berdecía
Vocational High School from Business Administration
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