Abraham Sanchez
Gurabo
Summary
Results-driven Senior Service Engineer with comprehensive background in diagnosing, troubleshooting and repairing Analysis Instrumentation like AA, ICP, ICPMS. Notable for leadership qualities and excellent communication skills, which have resulted in significant increase in team productivity and customer satisfaction in all previous roles.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Sr Service Engineer
Perkin Elmer
San Juan
05.1999 - Current
- Diagnosed, tested and repaired complex technical problems on customer systems.
- Identified root cause of system malfunctions and implemented corrective action to prevent recurrence.
- Performed preventive maintenance tasks including upgrades, patches, configuration changes and troubleshooting.
- Developed detailed documentation for all service activities performed.
- Conducted training sessions for customers on new hardware and software products.
- Communicated effectively with customers via phone, email and chat support channels.
Service Technician
Honeywell
San Juan
07.1990 - 05.1999
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
Field Service Technician
Sun Oil
Yabucoa
06.1988 - 08.1990
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
Electronics Technician
Technicon Electronics
Humacao
05.1984 - 05.1988
- Identified and diagnosed malfunctioning electronic components, systems, and equipment.
- Installed, configured, tested, maintained, repaired and troubleshot electronic components, systems and equipment.
- Calibrated electrical instruments using standard test equipment such as oscilloscopes, signal generators and multimeters.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Inter American University
San Juan06-1989
Associate of Science - Electrical, Electronics And Communications Engineering
University of Puerto Rico
Bayamon, PR05-1984
Skills
- Installations expertise
- Repair expertise
- System diagnostics
- Remote Support
- Equipment maintenance and repair
- AA, ICP, ICPMS equipment installation
- Technical Troubleshooting
- Written and verbal communication
- Technical reporting
Accomplishments
- Top performance in consumable sales
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Certification
- Training Certificates in AA, ICP, ICPMS, Mercury Analyzers, Microwave
Timeline
Sr Service Engineer
Perkin Elmer
05.1999 - Current
Service Technician
Honeywell
07.1990 - 05.1999
Field Service Technician
Sun Oil
06.1988 - 08.1990
Electronics Technician
Technicon Electronics
05.1984 - 05.1988
- Training Certificates in AA, ICP, ICPMS, Mercury Analyzers, Microwave
Bachelor of Science - Electrical, Electronics And Communications Engineering
Inter American University
Associate of Science - Electrical, Electronics And Communications Engineering
University of Puerto Rico
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