Ada Mirna Oyola Rivera
Summary
Dynamic sales associate with proven success at Walmart Santurce, excelling in customer service and teamwork. Enhanced sales revenue through effective problem-solving and relationship-building. Skilled in inventory tracking and maintaining a positive shopping environment, consistently meeting production goals while ensuring adherence to policies and procedures. Reliable and adaptable, fostering customer loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
Walmart Santurce
04.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Production Worker
SIZZLER SAN JUAN
06.2022 - Current
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Sustained cleanliness of workstations, promoting an organized workspace.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
- Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
- Maintained clean and safe work environment, adhering to health and safety protocols.
Education
Associate of Arts - Artes Culinarias
Instituto De Banca Y Comercio
12.2006
Panadería Y Resposteria Profesional
Instituto De Banca Y Comercio
CarolinaSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Reliable and punctual
- Adapt to diverse groups
- Inventory tracking
- Policy and procedure adherence
- Reading comprehension skills
- Calm demeanor
Timeline
Sales Associate
Walmart Santurce
04.2023 - Current
Production Worker
SIZZLER SAN JUAN
06.2022 - Current
Associate of Arts - Artes Culinarias
Instituto De Banca Y Comercio
Panadería Y Resposteria Profesional
Instituto De Banca Y Comercio