ADRIAN ORTIZ
San Juan
Summary
Dynamic professional with a proven track record at Lululemon Athletica, excelling in sales and customer service. Skilled in CRM and lead qualification, I consistently exceeded sales goals while fostering strong client relationships. My experience in hospitality enhances my ability to deliver exceptional service and support team success in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Waiter
Via Appia's Restaurant
San Juan
01.2025 - Current
- Deliver attentive guest service, manage multiple tables, and support upselling in a high-volume setting.
Sales Associate
Lululemon Athletica
Miami
11.2022 - 09.2024
- Exceeded sales goals and used CRM tools to support follow-ups and build lasting client relationships.
- Engaged customers to understand their needs and preferences.
Assistant Manager
Chocobar Cortés
San Juan
12.2021 - 11.2022
- Supervised operations, trained staff, and enhanced customer experience and service flow.
Assistant Manager
Stuffed Avocado
San Juan
08.2020 - 08.2021
- Managed daily operations, inventory, and team performance with focus on customer satisfaction.
Sales Associate
Lululemon Athletica
Washington, D.C.
08.2015 - 08.2020
- Provided elevated customer experience and supported storewide sales initiatives.
Sales: Mortgage Lending
Premier Financial Funding
Miami
08.2007 - 08.2010
- Converted leads, conducted discovery calls, and guided clients through financing options.
Education
Associate Degree - Business Administration
Sacred Heart University
San Juan, PR01.2007
Skills
- Sales
- Customer Service
- CRM
- Upselling
- Lead Qualification
- Client Relations
- Team Support
- Hospitality Service
- Time management
Languages
- ES
- EN
Timeline
Waiter
Via Appia's Restaurant
01.2025 - Current
Sales Associate
Lululemon Athletica
11.2022 - 09.2024
Assistant Manager
Chocobar Cortés
12.2021 - 11.2022
Assistant Manager
Stuffed Avocado
08.2020 - 08.2021
Sales Associate
Lululemon Athletica
08.2015 - 08.2020
Sales: Mortgage Lending
Premier Financial Funding
08.2007 - 08.2010
Associate Degree - Business Administration
Sacred Heart University