Adrian Ortiz-Martinez
Gurabo
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at USPS and AutoZone showcases a proven track record in problem-solving and relationship building. Leveraging skills in vehicle maintenance and effective communication, I've successfully increased parts sales and streamlined shipping processes, demonstrating a commitment to excellence and a results-driven approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Mail Carrier
USPS
07.2021 - 09.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Automotive Technician
Grotas Garage
05.2019 - 07.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Parts Sales Manager
AutoZone
01.2016 - 05.2019
- Conducted regular performance evaluations of staff members, identifying areas for improvement and providing constructive feedback.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Implemented new sales strategies, resulting in higher customer retention rates and overall satisfaction.
- Established a comprehensive returns policy that balanced customer satisfaction with business objectives.
- Streamlined inventory management for enhanced efficiency in ordering and tracking parts.
- Increased parts sales by developing and maintaining strong relationships with customers and suppliers.
Shipping and Receiving Clerk
DHL Supply Chain
01.2013 - 01.2016
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
Education
Associate of Applied Science - Electrical Engineering
Huertas Junior College
Caguas, Puerto Rico05.2007
Skills
- Safety awareness
- Parcel delivery
- Weather Tolerance
- Package handling
- Vehicle loading
- Mail Sorting
- Vehicle Maintenance
- Route Navigation
- Mail distribution
- Street Orientation
- Vehicle inspections
- Interpersonal Communication
- Service Sales
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Organizational Skills
- Excellent Communication
- Reliability
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Decision-Making
- Relationship Building
- Task Prioritization
- Professionalism
- Written Communication
- Problem-solving aptitude
Languages
Spanish
Native language
English
Proficient
C2
Portuguese
Elementary
A2
Timeline
Mail Carrier
USPS
07.2021 - 09.2024
Automotive Technician
Grotas Garage
05.2019 - 07.2021
Parts Sales Manager
AutoZone
01.2016 - 05.2019
Shipping and Receiving Clerk
DHL Supply Chain
01.2013 - 01.2016
Associate of Applied Science - Electrical Engineering
Huertas Junior College
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