Adrian Vazquez
San Juan,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Autos Vega Ford
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
- Increased efficiency and team productivity by promoting operational best practices.
Spanish/English Interpreter
Alight Solutions
01.2019 - 01.2020
- Attended training programs to improve professional knowledge and interpretation skills.
- Proofread, edited and improved documents of different sizes.
- Contributed to increased customer satisfaction by addressing client concerns through professional interpretation services.
- Built and maintained relationships with clients to boost possibility of future collaborations.
Education
Business Analytics Certification - Business Analytics
Harvard Business School Online
Cambridge, Massachusetts05.2022
High School Diploma -
Freedom High School
Orlando, FL05.2013
Skills
- Following scripts
- Business Development
- Proofreading
- Prioritization
- Customer Service
- Critical Thinking
Certification
Harvard Business School Business Aanalytics Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Autos Vega Ford
03.2021 - Current
Spanish/English Interpreter
Alight Solutions
01.2019 - 01.2020
Business Analytics Certification - Business Analytics
Harvard Business School Online
High School Diploma -
Freedom High School
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