Adriana Portillo
Lares
Summary
Adaptable, self-motivated, and intuitive professional committed to finding a secure and dynamic position that will enable me the opportunity of both professional and personal growth. Dedicated to providing my service and fostering positive relationships with clients/ patients and co-workers. Fluently bilingual in English and Spanish. Immediate availability.
Overview
7
7
years of professional experience
Work History
Owner/Home Baker
Baked Little Cravings
Lares
07.2020 - Current
- Experienced in producing quality baked products such as specialty cakes, loafs, cookies, and other desserts by hand as well as managing baking equipment.
- Developed recipes and menus considering market demand and baked goods trends.
- Managed multiple orders and tasks to ensure high quality and timely delivery.
- Organized and managed inventory.
- Provide excellent customer service in person or digital communication.
- Attention to detail.
- Manage social media platforms to create and maintain business promotion and information.
- Created marketing campaigns to attract new customers.
Sales Development Representative
Alleyoop
Lares
08.2021 - 06.2023
- Documented outbound calls and follow-up contacts in CRM system to establish record of interactions.
- Experienced using multiple CRM systems: SalesForce, HubSpot and FrontSpin.
- Maintained communication with account executives to facilitate development of sales opportunities.
- Generated new prospects and nurtured existing prospects through outbound phone calls, emails and LinkedIn outreach.
- Set appointments to present solutions to prospective customers.
- Executed cold calls, social media and other digital strategies to acquire customers.
- Called on key decision-makers using phone, email and social touches to bring on new business.
CNA
Ivy Hill Court Nursing Home
Haverhill
05.2017 - 06.2018
- Provided high-quality patient care for approximately 40 residents daily including personal hygiene, ambulation, positioning and meals assuring over all well-being.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented information in patient charts and communicated status updates to interdisciplinary care team including daily phone calls or fax from primary care physician.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further assistance.
- Participated and managed activities for light entertainment to improve emotional and social well- being of residents.
Administrative Assistant
A Quality Home Care Inc
Lawrence
02.2017 - 06.2018
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and technical assistance.
- Answered and directed incoming calls using multi-line telephone system, taking messages and routing calls when necessary.
- Coordinated and communicated with clients daily to gather pertinent information.
- Entered data in Kinnser software to keep records of Home Health Aide time sheets and client information.
- Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
Educational Art Class Assistant
Boys & Girls Club
Haverhill
12.2017 - 04.2018
- Collaborated and executed various activities and projects to promote student creativity, authenticity, and artistic development.
- Assisted session preparations for a capacity of 30 students including daily activity planning, organizing materials and room preparation to promote a creative environment for students.
- Instructed students on proper care and use of art tools and equipment.
- Experienced in organization and inventory management of classroom necessities and materials.
- Facilitated group sessions as well as provided individualized support within the classroom.
- Elaborated on organized art galleries for students, parents, and the community to promote an enriching experience both cultural and aesthetical.
Education
High School Diploma -
Domingo Aponte Collazo
Lares, Puerto Rico2016
Associates - Nursing
EDP University
San Sebastián PRSkills
- Fluently bilingual in English and Spanish
- Experienced in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)
- Experienced using multiple CRM software
- Excellent customer support
- Organized and efficient
- Multitasker and rapid prioritization
- Responsible and reliable
- Receptive to training
References
References available upon request.
Timeline
Sales Development Representative
Alleyoop
08.2021 - 06.2023
Owner/Home Baker
Baked Little Cravings
07.2020 - Current
Educational Art Class Assistant
Boys & Girls Club
12.2017 - 04.2018
CNA
Ivy Hill Court Nursing Home
05.2017 - 06.2018
Administrative Assistant
A Quality Home Care Inc
02.2017 - 06.2018
High School Diploma -
Domingo Aponte Collazo
Associates - Nursing
EDP University
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