Adrián Manuel Rentas Feliciano
Guayanilla,PR
Summary
Dynamic customer support specialist with proven success at Gainwell Technologies, adept at managing case files and educating clients on Medicaid services. Bilingual and skilled in technical troubleshooting, I excel in delivering exceptional service and fostering teamwork to enhance client satisfaction and streamline processes.
Overview
9
9
years of professional experience
Work History
Associates customer support
Gainwell Technologies
San juan , Puerto Rico
07.2022 - 08.2025
- Assisted clients with Medicaid application processes and eligibility requirements.
- Managed case files and maintained accurate client records in the system.
- Educated clients on available Medicaid services and benefits options.
- Coordinated with healthcare providers for timely service authorizations.
Kitchen, Customer Service
McDonald's Inc.
Caguas, PR
01.2022 - 12.2022
- Organize merchandise in the refrigerator and warehouse area
- Food preparation in the kitchen area
- Work on the Handling of Customer Orders
Produce, Gondolier, Cashier, Butcher
Supermercado Don Bosco
Yauco, PR
01.2017 - 01.2021
- Organize produce merchandise in the warehouse
- Pack and accommodate merchandise in its place
- Customer Service
Customer Support Specialist
Paredes Inc.
Ponce, PR
01.2018 - 12.2018
- Organize merchandise (School Supply) in the warehouse
- Arrange merchandise in their respective areas within the store.
- Answer questions to the customer to help him decide on his purchase.
Education
Associates degree - Sound Engineering
Colegio de Cinematografía, Artes y Televisión (CCAT)
Caguas, PR08.2025
Bachelor degree -
University of Puerto Rico
Ponce, PR12.2020
Highschool Diploma -
Escuela Asunción Rodríguez de Sala
Guayanilla, PR05.2018
Skills
- Customer service skills
- Teamwork
- Technical troubleshooting
- Interpersonal skills
- Bilingual
- Computer skills
Extracurricular Activities
Lions Club International, President of Club Leo Atabey of Guayanilla, 01/01/15, 12/31/22, Organize Community Service Activities, Direct biweekly reunions to the club members Banda Escolar de Guayanilla, Section Leader, 01/01/13, 12/31/20, March on the Pasadena California Rose Parade, Summer Camp Leader
Timeline
Associates customer support
Gainwell Technologies
07.2022 - 08.2025
Kitchen, Customer Service
McDonald's Inc.
01.2022 - 12.2022
Customer Support Specialist
Paredes Inc.
01.2018 - 12.2018
Produce, Gondolier, Cashier, Butcher
Supermercado Don Bosco
01.2017 - 01.2021
Associates degree - Sound Engineering
Colegio de Cinematografía, Artes y Televisión (CCAT)
Bachelor degree -
University of Puerto Rico
Highschool Diploma -
Escuela Asunción Rodríguez de Sala