Gilarys Rodríguez Díaz
Carolina,Puerto Rico
Summary
To form part of a company where I can offer my disposition for service, learning, and my capacity for adaptation with a focus on productivity. As well as contributing to the growth of both, me and my employer. Always eager to learn and work towards earning a position based on my development.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Whole body order writer/specialist
Whole Foods Market
San Jose, CA
03.2020 - 12.2021
- Customer service was the priority in my role. I have the ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members
- I placed orders and replenish items for body care, supplements, and lifestyle categories.
- I creatively made displays of promotional items to increase sales.
- I monitored inventory control and supported leadership in conducting inventories.
- I analyze and control product transfer, waste, and spoilage to achieve goals.
- Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising products.
- Monitor and act upon open PO report for both purchases and credits in an accurate and timely manner
- Support win-win partnership with vendors.
- Managed daily budget, open purchases and shrink to support business needs.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
Whole body Team Member
Whole Foods Market
San Jose, CA
11.2019 - 03.2020
- Ensured accuracy of signs and pricing.
- I was tasked to stocking products in the sales floor, store and rotating the products.
- Provides excellent customer service, addresses needs of customers in a timely and effective manner, and models suggestive selling techniques; answer the phone promptly and courteously.
- Kept track of expiration dates of products to reduce shrink.
- Maintains and ensures a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market’s cleanliness and safety standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
Sales Associate
Macy’s
Santa Clara, CA
10.2018 - 11.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- I was proactive with the customer at the time the customer needs some product.
- I provided information about products and services to build sales and minimize returns, including the company's programs.
- I performed payment methods by check, credit and debit card, and cash with zero discrepancies.
- I executed online shipping orders for the customer if we don't have the product in the store.
- I was tasked with merchandising and planning with my supervisor the layout of the department and making sure to label price tags.
- Educated associates on market trends and stayed up-to-date on forecasts.
Sales Lead
Sprint by California Wireless Solution
San Jose, CA
06.2018 - 10.2018
- Assisting the store management team with store operations, interacting with customers to problem-solve issues, assisting in the sales process, ensuring an outstanding customer experience.
- Working with the store management team to plan and execute the development of promotions and business plans.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Trained, coached and mentored new sales consultants for maximum performance.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Education
Bachelor of Arts - Law And Society
University of Puerto Rico Carolina Campus
Carolina, PR 09.2017 - Current
Associate of Science - Environmental Science
De Anza College
Cupertino, CA 01.2019 - Current
Skills
Organization skills
Strong time management
Multi-task effectively
Knowledge of MS computer programs
Accomplishments
Team member of the quarter at Whole Foods Market in January 2021.
Best display of Northern California for the Whole body department about Makeup and beauty wellness display 2021.
Certification
Career development Associate Team Leader.
Timeline
Whole body order writer/specialist
Whole Foods Market
03.2020 - 12.2021
Whole body Team Member
Whole Foods Market
11.2019 - 03.2020
Associate of Science - Environmental Science
De Anza College
01.2019 - Current
Sales Associate
Macy’s
10.2018 - 11.2019
Sales Lead
Sprint by California Wireless Solution
06.2018 - 10.2018
Bachelor of Arts - Law And Society
University of Puerto Rico Carolina Campus
09.2017 - Current