Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Agatha Palacios Salinas

Carolina

Summary

Resourceful and results-driven Property and Operations Manager with 5 years of experience overseeing short-term rental portfolios, enhancing customer satisfaction, and driving operational efficiency. Proven leader in team supervision, strategic planning, and vendor negotiations. Adept at optimizing administrative processes and solving complex problems with a calm, client-first approach.

Overview

5
5
years of professional experience

Work History

Property Manager

West Indies Vacation Rentals
07.2023 - Current
  • Handled customers' complaints promptly and appropriately, calling in repairmen and other support services.
  • Maintained positive landlord-customer relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Manage daily operations of multiple short-term rental units, ensuring high occupancy and guest satisfaction.
  • Lead housekeeping teams, scheduling, and quality control to maintain top-tier standards.
  • Provide executive support and data reporting to optimize profit margins.
  • Create, maintain, and optimize listings across platforms like Airbnb and VRBO.
  • Managed approximately 37 properties.

Customer Service Manager

Bespoke Lifestyle
01.2021 - 07.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Oversaw daily operations, employee performance, and escalated issue resolution.

Independent Property Manager

Self Employed
01.2021 - 07.2023
  • Delivered high-quality experiences with a focus on responsiveness and satisfaction.
  • Implemented rental asset processes and cleanliness standards.
  • Managed 17 Airbnb rental properties, handling everything form client relations to maintenance scheduling.
  • Negotiated contracts with vendors and contractors to ensure cost-effective solutions.
  • Designed streamlined systems for guest communications and review management.
  • Delivered high-quality experiences with a focus on responsiveness and satisfaction.

Education

BBA - Business Administration

Universidad Sagrado Corazón
San Juan

Skills

  • Property Operations & Vendor Management
  • Staff development
  • Budget management
  • Customer Experience & Conflict Resolution
  • Administrative & Executive Scheduling
  • Strategic Planning & Process Improvement
  • Property inspections
  • Customer service-focused
  • Property management
  • Maintenance scheduling
  • Administrative support

Additional Information

Technical Skills

  • Property Management Platforms: Airbnb, Vrbo, Guesty, Breezeway


Productivity Tools

  • Microsoft Office


Languages

English
Spanish

Timeline

Property Manager

West Indies Vacation Rentals
07.2023 - Current

Customer Service Manager

Bespoke Lifestyle
01.2021 - 07.2023

Independent Property Manager

Self Employed
01.2021 - 07.2023

BBA - Business Administration

Universidad Sagrado Corazón

Similar Profiles

CREATE PROFILE
Agatha Palacios Salinas