Agnes G. Ramos Madera
Bayamón
Summary
Results-oriented Administrative Assistant at Wovenware Inc., a Maxar Company, knowledgeable in Information Security, and adept at the delivery of the highest quality clerical support. Succeeded in office operation optimization, data accuracy improvement by 30%, and building effective vendor-client communication. Highly regarded for strong organizational skills and commitment to confidentiality while fostering process enhancements from an administrative standpoint. Organized and energetic Administrative Assistant with past experience in providing consistently exceptional customer service in a fast-paced setting. Keen attention to detail and well-developed decision-making skills regarding multiple, concurrent tasks. Strong work ethic, self-motivated, to conduct effective independent or team-oriented performance.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Wovenware Inc. A Maxar Company
08.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Education
Bachelor of Science - Psychology
Interamerican University Of Puerto Rico
San Juan, Puerto Rico12.2023
Skills
- Information Security
- Quality Assurance
- Spreadsheet Management
- Policy and procedure modification
Languages
Spanish Proficient, English Proficient
Native language
Timeline
Administrative Assistant
Wovenware Inc. A Maxar Company
08.2019 - Current
Bachelor of Science - Psychology
Interamerican University Of Puerto Rico
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