Aida Acosta Perez
Ponce
Summary
Dynamic professional with extensive experience in member service and team management. Adept at coaching and mentoring staff, driving performance improvements, and enhancing customer satisfaction to achieve business objectives.
Overview
20
20
years of professional experience
Work History
Assistant Manager
PenFed Credit Union
Ponce, PR
11.2023 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Develop strong working relationships with staff, fostering a positive work environment.
- Collaborate with manager to develop strategic plans for business growth and improvement.
- Develop marketing strategies to attract new members.
- Oversaw daily operations to maintain financial center cleanliness and organization.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Perform audit reviews and maintain operations within compliance.
- Proficient in PenFed systems including Teller platform, Knowledge, Salesforce and Hogan.
Bank Representative
Banco Popular
Ponce, PR
06.2022 - 09.2023
- Assisted customers with account inquiries and transactions, ensuring high-quality service.
- Educated clients on banking products, enhancing customer understanding and satisfaction.
- Managed high-volume cash handling responsibilities while maintaining accuracy and security standards.
- Conducted regular audits to ensure compliance with federal regulations and internal policies.
- Educated customers on digital banking options available at the bank, promoting self-service features when applicable.
- Developed strong rapport with customers, earning their trust as their go-to bank representative for assistance on various financial matters.
- Assisted in achieving branch targets, consistently meeting or exceeding personal performance goals.
- Balanced teller drawers and ATM cash.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Received loan and utility payments, sending funds to correct destinations.
Manager/ Executive Assistant Manager/ Assistant
Walgreens Boots Alliance
Ponce, PR
06.2006 - 03.2021
- Managed over 25 employees including pharmacy staff.
- Monitored compliance with health and safety regulations, ensuring a safe shopping environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Directed daily operations to ensure optimal store performance and customer satisfaction.
- Implemented inventory management strategies to reduce stock discrepancies and improve product availability.
- Trained and mentored team members, fostering a collaborative work environment and enhancing service quality.
- Analyzed sales data to identify trends, informing strategic decision-making for merchandising and promotions.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Analyze marketing data and order of items for stores district to promote sales events to increase sales opportunities for the district.
- Increased community engagement by participating in local events focusing in health, such as immunizations and pharmacy benefits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Project Manager to lead assembling and opening of three new locations.
Education
Bachelor of Science - Marketing
Interamerican University of PR
PonceSkills
- Honesty and integrity
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Marketing
- Coaching and mentoring
- Teamwork and collaboration
- Positive attitude
- Multitasking
- Problem-solving
- Team development
Languages
Spanish
English
Timeline
Assistant Manager
PenFed Credit Union
11.2023 - Current
Bank Representative
Banco Popular
06.2022 - 09.2023
Manager/ Executive Assistant Manager/ Assistant
Walgreens Boots Alliance
06.2006 - 03.2021
Bachelor of Science - Marketing
Interamerican University of PR