Aida Ortiz

Delivered outstanding customer service to enhance client satisfaction.

Administered sensitive information while maintaining confidentiality standards.

Leveraged Word and Excel for accurate documentation management.

Handled benefits administration tasks with attention to detail.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries, enhancing overall satisfaction.
• Managed cash drawer and ensured accurate financial reporting daily.
• Trained new staff on operational procedures and customer service best practices.
• Resolved customer complaints promptly, maintaining a positive shopping experience.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.

• Adapted quickly to new technologies and software applications in diverse settings.
• Utilized excellent communication skills to foster teamwork and cooperation.
• Contributed to efficient day-to-day operations by collaborating effectively with colleagues.
• Demonstrated critical thinking capabilities to evaluate challenges and implement solutions.
• Exercised strong organizational skills while managing multiple priorities concurrently.
• Supported team dynamics by providing assistance and guidance as needed.
• Maintained flexibility with work hours, including nights, weekends, and holidays.
• Emphasized personal accountability and dedication to ongoing learning.