AITZA M. VÉLEZ MANTILLA
Isabela
Summary
Specialist in customer service and attention. Trained to offer the best services, products and solutions according to the unique needs of each client, generating trust in the company and in the services provided. Responsible, punctual, dynamic, cooperative and organized person.
Overview
10
10
years of professional experience
Work History
Coordinator of Member Engagement
Benelynk
Florida
04.2024 - Current
- Analyzed member feedback to identify trends and drive improvements in services offered.
- Coordinated events and programs to foster community among members and increase retention rates.
Customer Service Representative
Capitol Bridge
Isabela
03.2022 - 12.2023
- Responsible for the assigned area
- Providing training to colleagues.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Commsense
Aguadilla
05.2015 - 10.2021
- Responsible for the assigned area.
- Customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Associate in Science (A.S.) - Nursing
Ana G Mendez
Aguadilla05.2022
Skills
- Bilingual (Spanish and English)
- Ability to impart knowledge and public speaking skills
- Vocation of service, professional and social responsibility in the work environment
- Knowledge of Microsoft Word, PowerPoint, Excel computer programs
- Knowledge of how to lead groups, to meet deadlines and multi-task
- Inventory taking, ordering food supplies with suppliers
- Basic knowledge of the accounting cycle
Timeline
Coordinator of Member Engagement
Benelynk
04.2024 - Current
Customer Service Representative
Capitol Bridge
03.2022 - 12.2023
Customer Service Representative
Commsense
05.2015 - 10.2021
Associate in Science (A.S.) - Nursing
Ana G Mendez