Alana Montalvo
San Juan
Summary
Proven track record in delivering exceptional customer service and multitasking across roles at Centro De Varona and Valija Gitana. Expert in fostering team collaboration and enhancing guest experiences, significantly improving service delivery. Demonstrates strong memory retention and adeptness in financial transactions, ensuring accuracy and efficiency in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Waitress
Centro De Varona
03.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
Dog Caregiver
Centro De Varona
06.2023 - 03.2024
- Facilitated positive socialization experiences among different breeds and sizes of dogs under supervision.
- Implemented exercise routines to ensure proper physical activity for each dog under my care.
- Collaborated with fellow caregivers to maintain consistency in daily routines and overall care strategies.
- Supported seamless communication between team members during high-stress situations such as emergencies or behavioral incidents.
- Ensured timely pick-ups and drop-offs for daycare services, accommodating busy schedules of pet owners.
- Established trust with anxious or fearful dogs through patient interaction and gentle handling techniques.
- Administered medications and attended to specific dietary needs for optimal dog health.
Sales Associate
Valija Gitana
11.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Escuela Virtual De Puerto Rico
San Juan, Puerto Rico09.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Memory retention
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Waitress
Centro De Varona
03.2024 - 07.2024
Dog Caregiver
Centro De Varona
06.2023 - 03.2024
Sales Associate
Valija Gitana
11.2022 - 01.2023
High School Diploma -
Escuela Virtual De Puerto Rico
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