Alana Russell
Ponce,PR
Summary
Motivated, hardworking, and passionate job seeker bringing 10+ years of professional experience thriving under pressure. Well-versed in caregiving, customer service, problem-solving, time management, dependability, flexibility, communication, self-control, teamwork and leadership. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Animal Shelter Employee
Brookhaven Animal Rescue League
Brookhaven , MS
2023.01 - 2023.02
- Cared for all dogs and cats in shelter, (walked dogs, bathed them, fed and watered all dogs and cats, scooped and disposed of their waste constantly, and gave them their medicine when needed).
- Processed adoptions, fostering, and intakes
- Kept entire shelter and grounds clean, disinfected, and organized.
- Excellent communication skills, both verbal and written.
- Volunteered until hired.
- Worked effectively in fast-paced environments.
Owner/Operator/Commercial/Residential Cleaner
Russell My Feathers LLC
Ponce , Puerto Rico
2016.02 - 2023.02
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced environment.
- Worked well in team setting, providing support and guidance.
Seasonal Customer Service Associate
Lowe's Home Improvement
Mccomb , MS
2017.04 - 2017.10
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Seasonal Customer Service Associate
Home Depot
Brookhaven , MS
2016.01 - 2016.07
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted available products and services to customers during service, account management, and order calls.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Delivery Driver
O'Reillys Auto Parts
Brookhaven , MS
2010.06 - 2011.06
- Operated light trucks to deliver parts around city.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Hostess/Server/Bartender/Cashiering Team Lead
Oak Tree
Brookhaven , MS
2007.06 - 2010.05
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
West Lincoln High School
Brookhaven, Mississippi05.2010
Skills
- Dependable and Responsible
- Flexible and Adaptable
- Efficiency and Time Management
- Inventory and Stocking
- Networking Skills
- Professional Appearance
- Complex Problem-Solving
- Calm Under Pressure
- Cleaning and Sanitation
- Works Well Independently
- Billing and Payment Processing
- Team building
Additional Information
Professional References:
- Lisa Alexander - Manager at Brookhaven Animal Rescue League - 1(601)291-3617
- Gail - Supervisor at Brookhaven Animal Rescue League - 1(601)757-3211
- Cherry Berthelot - Previous Client - 1(936)443-3676
- Chad Barron - Previous Client - 1(228)238-7777
Timeline
Animal Shelter Employee
Brookhaven Animal Rescue League
2023.01 - 2023.02
Seasonal Customer Service Associate
Lowe's Home Improvement
2017.04 - 2017.10
Owner/Operator/Commercial/Residential Cleaner
Russell My Feathers LLC
2016.02 - 2023.02
Seasonal Customer Service Associate
Home Depot
2016.01 - 2016.07
Delivery Driver
O'Reillys Auto Parts
2010.06 - 2011.06
Hostess/Server/Bartender/Cashiering Team Lead
Oak Tree
2007.06 - 2010.05
High School Diploma -
West Lincoln High School
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