Hi, I’m
Alanis Carrion
Bayamón
Summary
Experienced professional office support specialist with a strong background in administrative functions and office management. Recognized for reliability and ability to adapt to dynamic work environments. Excellent organizational abilities and collaborative mindset contribute to seamless team operations and goal achievement.
Overview
2
years of professional experience
Work History
AB Derm
Administrative Assistant
07.2024 - 11.2024
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Optimized appointment scheduling to maximize doctor availability.
1980 Jewelry
Administrative Assistant
11.2023 - 05.2024
Job overview
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Participated in a variety of events promoting our merchandise and products around Puerto Rico.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
MAP Communications
Customer Service Representative
11.2022 - 02.2023
Job overview
- Usar técnicas apropiadas para hablar cortésmente a los clientes y aplicar mis habilidades para resolver problemas
- Construir relaciones sólidas con los clientes y lealtad a través de una comunicación efectiva
- Reaponder a quejas de los clientes y buscar soluciones
- Cumplir con las políticas regulatorias y de la compañía con respecto a la confidencialidad y privacidad de la información
- Esté abierto a los comentarios de los gerentes y compañeros para desarrollar y mejorar conjuntos de habilidades
- Proporcioné un servicio de atención al cliente personalizado para preguntas y problemas básicos sobre las cuentas de los clientes que se resuelven rápidamente
- Base de datos actualizada y mantenida con información precisa del cliente y entrada de datos oportuna
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Delivered prompt service to prioritize customer needs.
Education
UAGM
Bachelor's degree from Social Sciences
Escuela Superior Venus Gardens , San Juan, PR
High school diploma
05.2021
Skills
- Customer Service
- Multilingual
- Computer Operation
- Order Entry
- Phone Etiquette
- Live Chat
- Computer Skills
- Compassionate Speaker
- Interpretation
- Help Desk
- Data Entry
- Technical Support
- Account Management
- Microsoft Word
- Filing
- Scheduling
- Database entry
- Scheduling and calendar management
- Recordkeeping
- Records administration
- Documentation and control
Languages
English
Bilingual or Proficient (C2)
Timeline
Administrative Assistant
AB Derm
07.2024 - 11.2024
Administrative Assistant
1980 Jewelry
11.2023 - 05.2024
Customer Service Representative
MAP Communications
11.2022 - 02.2023
Escuela Superior Venus Gardens
High school diploma
UAGM
Bachelor's degree from Social Sciences
Similar Profiles
Kaitlyn EmanuelKaitlyn Emanuel
Brand Manager & Marketing Coordinator at Derm to DoorBrand Manager & Marketing Coordinator at Derm to Door
Venance JohnVenance John
Group Finance Manager at DERM Group (T) LimitedGroup Finance Manager at DERM Group (T) Limited
VERONICA CABASSAVERONICA CABASSA
BIOLOGIC COORDINATOR at SKIN & CANCER ASSOCIATES/ PLATINUM DERMBIOLOGIC COORDINATOR at SKIN & CANCER ASSOCIATES/ PLATINUM DERM