Alanis Ramirez
Fajardo
Summary
Dynamic hospitality professional at El Conquistador Resort, excelling in customer service and problem-solving. Experienced and enhancing guest experiences and resolving issues promptly, leading to increased satisfaction. Proficient in hotel management software and skilled in team building, ensuring seamless operations in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
El Conquistador Resort
01.2025 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Retail Attendant
El Conquistador Resort
05.2023 - 01.2025
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Supported visual merchandising efforts by creating eye-catching displays that showcased new products and promotions.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction during checkout.
Seasonal Restaurant Hostess
Hyatt Regency Resort
05.2022 - 09.2022
- Demonstrated strong multitasking skills by handling telephone reservations while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Foreign Languages - Humanities
University of Puerto Rico
Rio Piedras2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Guest accommodations
- Office management
- Team building
- Hospitality services
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Portuguese
Upper intermediate (B2)
Timeline
Front Desk Agent
El Conquistador Resort
01.2025 - Current
Retail Attendant
El Conquistador Resort
05.2023 - 01.2025
Seasonal Restaurant Hostess
Hyatt Regency Resort
05.2022 - 09.2022
Foreign Languages - Humanities
University of Puerto Rico
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