Alannis Roque
San Juan
Summary
Customer service specialist with over two years of experience in delivering exceptional service. Proficient in ututilizing remote communication tools such as Zoom, Teams and Google Meet to facilitate team collaboration, communication and management. Demonstrated success in training employees to enhance customer service quality and drive productivity consistently meeting 100% of daily goals. Highly adaptable, resourceful, and solution oriented with a strong ability to address challenges and deliver results. Passionate about providing customers with the best possible solutions.
Overview
3
3
years of professional experience
Work History
Associate
Office Depot Inc
01.2025 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Sales Associate
Foot Locker
01.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise..
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Customer Service Officer
Walgreens
06.2022 - 09.2022
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Science - Communications
University of Sagrado Corazón
San Juan, Puerto Rico05-2027
High School Diploma -
Escuela Especializada En Bellas Artes
Humacao, Puerto Rico03-2022
Skills
- Customer service
- Time management
- Computer skills
- Oral communication
- Issue resolution
- Data entry
- Sales techniques
- Team cooperation
- Organization
- Adaptable and flexible
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Associate
Office Depot Inc
01.2025 - Current
Sales Associate
Foot Locker
01.2023 - 02.2024
Customer Service Officer
Walgreens
06.2022 - 09.2022
Bachelor of Science - Communications
University of Sagrado Corazón
High School Diploma -
Escuela Especializada En Bellas Artes
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