Alayna Rodríguez
Mayagüez
Summary
Focused student with knowledge of customer service satisfaction, food sanitation and safety and telephone etiquette. I'm aiming to use my abilities to successfully fill the vacancy in your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Friendly Bartender with exceptional [Skill] and [Skill] skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender
Applebee's Grill + Bar
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
Catering Server
Chef Francisco Cortes
06.2022 - 07.2022
- Served meals to many guests in a timely manner while demonstrating excellent customer service skills
- Stocked service stations with items such as ice, napkins, or straws
- Placed food servings on plates or trays according to orders or instructions
- Interacted warmly with guests to determine satisfaction with food and service, alerting supervisor to issues
- Loaded trays with eating utensils, napkins or condiments in preparation for serving.
Waiter
El Bohio
12.2022 - 03.2022
- Greeted and escorted guests to tables fostering a warm welcome
- Answered telephones to take reservations or to-go orders
- Checked on guests to verify satisfaction with each course
- Served food and drinks, removed dirty dishes and refilled beverages to enhance dining experience, while boasting sales and profit
- Answered questions about items and made recommendations of daily specials
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Informed customers about daily specials, increasing sales of popular food items or ordering food and drink ads using standard order pad or memorization
- Memorized frequent customer preferences to build relationships and loyalty.
Education
Highschool Diploma - Culinary Arts
Escuela Vocacional Dr. Pedro Perea Fajardo
Mayaguez, PRSkills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Bilingual
- Suggestive Selling
- Sales Development
- Relationship Building
- Fast Learner
- Culinary Experience
- Collaboration and Teamwork
Certification
Culinary Arts
Languages
Spanish, English
Native language
English
Proficient
C2
Timeline
Bartender
Applebee's Grill + Bar
09.2023 - Current
Waiter
El Bohio
12.2022 - 03.2022
Catering Server
Chef Francisco Cortes
06.2022 - 07.2022
Highschool Diploma - Culinary Arts
Escuela Vocacional Dr. Pedro Perea Fajardo
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