Alba Resto
Fajardo
Summary
Accomplished Branch Manager at RG Mortgage, adept in pipeline management and versed in residential mortgage lending regulations. Demonstrated leadership in optimizing operations to drive revenue, with a strong focus on collaboration and teamwork. Proven track record in enhancing efficiency and implementing cost reduction strategies, significantly contributing to organizational success.
Overview
22
22
years of professional experience
Work History
Senior Mortgage Loan Processor
Oriental Bank
San Juan
01.2020 - Current
- Reviewed and verified loan documents to ensure accuracy and compliance with company policies and procedures.
- Analyzed applicant financial status, credit history and property appraisal to determine feasibility of granting loans.
- Prepared loan packages for underwriting, including ordering title reports, credit reports, appraisals, verifications of employment and other documentation as required.
- Maintained regular contact with customers throughout the loan process providing updates on progress made or any needed information or documentation.
Branch Manager
RG Mortgage
San Juan
01.2003 - 05.2024
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Increased efficiency and drove branch revenue by optimizing daily operations.
Mortgage Center Manager
Scotiabank
San Juan
06.2010 - 12.2019
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
- Developed, implemented, and managed center's budget.
- Managed center budget, including forecasting, expense tracking, and cost reduction strategies.
Education
BBA - Business Administration
Universidad Sagrado Corazon
San Juan PR05-1991
Skills
- Collaboration and Teamwork
- Pipeline Management
- Residential mortgage lending regulations
- Processing procedures
Timeline
Senior Mortgage Loan Processor
Oriental Bank
01.2020 - Current
Mortgage Center Manager
Scotiabank
06.2010 - 12.2019
Branch Manager
RG Mortgage
01.2003 - 05.2024
BBA - Business Administration
Universidad Sagrado Corazon
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