Alba N. De La Cruz Rojas
Hatillo
Summary
Detail-oriented and data-driven professional with experience in compliance, public program administration, and financial analysis. Strong background in data management, reporting, and business intelligence. Skilled in Excel, Google Workspace, and ChildPlus systems. Proven ability to manage sensitive data, ensure regulatory compliance, improve data accuracy, and support organizational performance.
Overview
6
6
years of professional experience
6059
6059
years of post-secondary education
Work History
ERSEA Technician
Municipality of Quebradillas
08.2024 - Current
- Manage ERSEA processes including Eligibility, Recruitment, Selection, Enrollment, and Attendance in compliance with federal regulations
- Maintain and audit participant records using ChildPlus, Excel, and Google Drive ensuring data accuracy
- Generate reports and track enrollment metrics to support program goals
- Ensure proper documentation and regulatory compliance at all times
- Collaborate with staff and families to streamline enrollment and services
- Monitor attendance trends and implement follow-up strategies to improve retention
Bank Secrecy Analyst
Oriental Bank
San Juan
07.2022 - 06.2024
- Conducted transaction monitoring and investigations to identify suspicious activity
- Supported Anti-Money Laundering (AML) compliance processes
- Analyzed financial data to mitigate risk exposure
- Prepared detailed reports aligned with regulatory requirements
- Maintained case documentation and collaborated with internal teams
Health Monitor (COVID-19 Response)
PR Department of Health
02.2021 - 06.2022
- Monitored compliance with public health regulations across multiple establishments
- Conducted tracking and follow-up of COVID-19 cases and contacts
- Maintained accurate records and supported emergency response initiatives
Customer Service Associate
Walmart
Hatillo
10.2019 - 08.2021
- Provided high-quality customer service in a fast-paced environment
- Maintained sanitation and food safety standards
- Managed customer orders and ensured efficient service
Education
Master - Data Management & Business Intelligence
INESDI Business Tech School
MadridMaster's Degree - Public Administration (Forensic Sciences)
Ana G. Méndez University
Bachelor's Degree - Criminal Justice & Forensic Science
University of Puerto Rico
Skills
- Microsoft Excel
- Google Workspace
- ChildPlus
- Data Analysis & Reporting
- Records & Information Management
- Attention to Detail
- Problem Solving
- Time Management
- Communication
- Organizational Skills
Languages
- English
- Spanish, Native
- English, Advanced
Open To Remote
True
Languages
Spanish
First Language
English
Proficient
C2
Timeline
ERSEA Technician
Municipality of Quebradillas
08.2024 - Current
Bank Secrecy Analyst
Oriental Bank
07.2022 - 06.2024
Health Monitor (COVID-19 Response)
PR Department of Health
02.2021 - 06.2022
Customer Service Associate
Walmart
10.2019 - 08.2021
Master - Data Management & Business Intelligence
INESDI Business Tech School
Master's Degree - Public Administration (Forensic Sciences)
Ana G. Méndez University
Bachelor's Degree - Criminal Justice & Forensic Science
University of Puerto Rico