Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea C. Garcia Martinez

Gurabo

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative 1

Liberty Mobile LLA
04.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, increasing loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, selecting products, and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Identified and resolved discrepancies and errors in customer accounts.

Merchandise Associate

Retail Group
10.2021 - 03.2022
  • Transported merchandise to the sales floor and restocked shelves, racks, and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Optimized store layouts by strategically placing popular items in high visibility areas, drawing customer attention and increasing sales.



Cashier

Oscar Super Cash & Carry
06.2018 - 02.2021
  • Greeted customers entering the store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
  • Stocked, tagged, and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Increased sales of promotional items by informing customers about current offers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated a smoother checkout process and trained new employees on POS systems.
  • Managed cash drawer accurately, ensuring all transactions were balanced at the end of the day.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Improved store atmosphere with thorough and prompt cleaning of the checkout area.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments, and issue receipts.

Sales Associate

Vault Lifestyle Jewelers
02.2017 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges, and refunds by store policy.
  • Prepared merchandise for the sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building a strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.
  • Initiated a clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Utilized CRM tools to track customer interactions and sales, enhancing the effectiveness of follow-up communications.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Used an in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

GED -

NEO ESTETHIQUE EUROPEAN
San Juan, Puerto Rico
11-2025

Bachelor of Science - Psychology

Universidad De Puerto Rico
Cayey, Puerto Rico
08-2016

High School Diploma -

Colegio Catolico Notre Dame High School
Caguas, Puerto Rico
05-2016

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • POS systems expert
  • Excel
  • Sales Force
  • Opus
  • Telegence
  • Advance Bilingual - Spanish & English

Timeline

Customer Service Representative 1

Liberty Mobile LLA
04.2022 - 05.2024

Merchandise Associate

Retail Group
10.2021 - 03.2022

Cashier

Oscar Super Cash & Carry
06.2018 - 02.2021

Sales Associate

Vault Lifestyle Jewelers
02.2017 - 09.2017

GED -

NEO ESTETHIQUE EUROPEAN

Bachelor of Science - Psychology

Universidad De Puerto Rico

High School Diploma -

Colegio Catolico Notre Dame High School

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Andrea C. Garcia Martinez