Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Aleanys Santiago

Toa Baja,Puerto Rico

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience
2023
2023
years of post-secondary education

Work History

Customer Service Representative

Delta Dental Optum
San Juan, Puerto Rico
08.2025 - Current
  • Assisted customers with inquiries regarding dental insurance plans and coverage options.
  • Processed claims and updated customer accounts using internal software systems.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Handled high volumes of calls while maintaining professionalism and courtesy.
  • Ensured HIPAA compliance through proper handling of confidential information.

Customer Service Sales Representative

Best Buy
Bayamon, Puerto Rico
05.2024 - 10.2025
  • Assisted customers in selecting electronics and appliances based on needs.
  • Communicated product features and benefits to enhance customer understanding.
  • Processed transactions efficiently using point-of-sale systems.
  • Managed daily cash operations and maintained accurate records of all transactions.
  • Maintained cleanliness and organization of checkout area consistently.

Server Supervisor

Dipea Wings
Bayamon, Puerto Rico
04.2024 - 06.2025
  • Supervised daily operations, ensuring efficient service and staff coordination.
  • Trained new servers on menu knowledge and customer service standards.
  • Took and processed food and drink orders efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation.

Barista

Starbucks
Dorado, Puerto Rico
10.2022 - 04.2024
  • Prepared high-quality coffee beverages following standardized recipes.
  • Maintained a clean and organized workspace in line with safety standards.
  • Provided exceptional customer service by addressing customer needs promptly.

Education

Puerto Rico Christian School
Toa Baja, Puerto Rico

Skills

  • Customer support
  • Claims processing
  • Software navigation
  • HIPAA compliance
  • Bilingual
  • Fast learner

Languages

English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2

Timeline

Customer Service Representative

Delta Dental Optum
08.2025 - Current

Customer Service Sales Representative

Best Buy
05.2024 - 10.2025

Server Supervisor

Dipea Wings
04.2024 - 06.2025

Barista

Starbucks
10.2022 - 04.2024

Puerto Rico Christian School
Aleanys Santiago