ALEJANDRA JIMÉNEZ REVELLES
Loiza
Overview
3
3
years of professional experience
Work History
Front Desk Agent
The Condado Plaza Hotel
03.2023 - 11.2023
- Provided efficient and courteous service to guests during check-in/check-out processes, ensuring a seamless experience
- Managed reservations, handled guest inquiries and requests, and resolved issues promptly to keep guest satisfaction
- Collaborated with other hotel departments to coordinate services and amenities for guests.
Front Desk Agent
DoubleTree by Hilton San Juan
05.2021 - 12.2022
- Assisted guests with check-in/check-out procedures, room assignments, and inquiries about hotel services and amenities
- Processed reservations and payments accurately, maintaining attention to detail and confidentiality
- Addressed guest concerns and resolved issues to ensure a positive experience throughout their stay.
Turndown Attendant
Dorado Beach Ritz Carlton Resort
11.2020 - 05.2021
- Provided turndown service to guest rooms, ensuring cleanliness, tidiness, and comfort for guests
- Stocked amenities and supplies as needed, supporting inventory levels, and ensuring guest satisfaction
- Collaborated with housekeeping team members to meet daily service standards and exceed guest expectations.
Education
Bachelor of Social Sciences in Human Resources and Labor Relations -
University of Puerto Rico, Recinto de Río Piedras
12.2024
Skills
- Customer service: Demonstrated ability to provide exceptional service to diverse clientele, ensuring satisfaction and fostering positive relationships
- Housekeeping skills: Proficient in maintaining cleanliness and organization in various settings, adhering to high standards of cleanliness and hygiene
- Front desk agent: Experienced in handling front desk operations, including check-in/check-out procedures, reservations management, and guest inquiries
- Concierge: Skilled in assisting guests with various requests, such as restaurant reservations, transportation arrangements, and local recommendations
- Strong communication skills: Able to effectively communicate with guests, colleagues, and management in English and Spanish
- Attention to detail: Meticulous in ensuring accuracy and precision in all tasks, from guest bookings to housekeeping duties
- Problem-solving abilities: Capable of quickly identifying and resolving issues to ensure guest satisfaction and smooth operations
References
References available upon request.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Front Desk Agent
The Condado Plaza Hotel
03.2023 - 11.2023
Front Desk Agent
DoubleTree by Hilton San Juan
05.2021 - 12.2022
Turndown Attendant
Dorado Beach Ritz Carlton Resort
11.2020 - 05.2021
Bachelor of Social Sciences in Human Resources and Labor Relations -
University of Puerto Rico, Recinto de Río Piedras
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