ALEJANDRA JIMÉNEZ REVELLES

Loiza

Overview

years of professional experience

The Condado Plaza Hotel

03.2023 - 11.2023

Provided efficient and courteous service to guests during check-in/check-out processes, ensuring a seamless experience
Managed reservations, handled guest inquiries and requests, and resolved issues promptly to keep guest satisfaction
Collaborated with other hotel departments to coordinate services and amenities for guests.

DoubleTree by Hilton San Juan

05.2021 - 12.2022

Assisted guests with check-in/check-out procedures, room assignments, and inquiries about hotel services and amenities
Processed reservations and payments accurately, maintaining attention to detail and confidentiality
Addressed guest concerns and resolved issues to ensure a positive experience throughout their stay.

Dorado Beach Ritz Carlton Resort

11.2020 - 05.2021

Provided turndown service to guest rooms, ensuring cleanliness, tidiness, and comfort for guests
Stocked amenities and supplies as needed, supporting inventory levels, and ensuring guest satisfaction
Collaborated with housekeeping team members to meet daily service standards and exceed guest expectations.

University of Puerto Rico, Recinto de Río Piedras

12.2024

Customer service: Demonstrated ability to provide exceptional service to diverse clientele, ensuring satisfaction and fostering positive relationships
Housekeeping skills: Proficient in maintaining cleanliness and organization in various settings, adhering to high standards of cleanliness and hygiene
Front desk agent: Experienced in handling front desk operations, including check-in/check-out procedures, reservations management, and guest inquiries
Concierge: Skilled in assisting guests with various requests, such as restaurant reservations, transportation arrangements, and local recommendations

Strong communication skills: Able to effectively communicate with guests, colleagues, and management in English and Spanish
Attention to detail: Meticulous in ensuring accuracy and precision in all tasks, from guest bookings to housekeeping duties
Problem-solving abilities: Capable of quickly identifying and resolving issues to ensure guest satisfaction and smooth operations

References available upon request.

Spanish

Bilingual or Proficient (C2)

English