Jesús E. Estrada
787-944-6596
Carolina
Summary
Objective:
- Dedicated Retail Sales Professional with over 15 years of experience, I am eager to secure a challenging position where my leadership, retail sales, and customer service skills can effectively contribute to organizational growth. I am actively seeking a role that allows me to build upon my current responsibilities as a Retail Sales Associate within the company. With a solid background in the telecommunications and retail sales industry, I am committed to continuous learning, aiming to expand my knowledge and ideas to further enhance my professional development.
- As a results-oriented CEO builder, I am dedicated to instilling a shared, enthusiastic commitment to customer service as a pivotal driver of company goal attainment. Leading by example, I ensure the meticulous execution of all quality transactions and adherence to store policies within the sales department. My goal is to contribute to the overall success of the organization by fostering a positive and high-performing sales environment.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Retail Sales Associate
T- Mobile
10.2010 - Current
- Offer consultative sales and service on the sales floor during retail hours (including nights, weekends and holidays)
- Proven record of driving profitable monthly sales versus quota in devices and mobile internet products
- Highly skilled in achieving and surpass store metrics in a team-selling environment
- Help sales peers to meet and exceed individual and team sales goals
- Keep abreast of the rapidly evolving T-Mobile technology
- Help create an environment for discovery in my store that sparks new ideas for using mobile communications
- In depth knowledge of building exceptional customer experiences through engagement, attitude and service
- Partner with the Retail Store Manager and Retail Associate Manager to complete store's Monthly Physical Inventories, STO's, Device Recovery Program and store operations
- Winner Circle Q1 and Q2 2015, Business sales goals recognition.
Retail Sales Associate, Key Holder and MIT
Radio Shack
11.2000 - 10.2010
- Assisted customer with product selection and queries
- Activations of additional lines as voice and data equipment
- Contract renewals and equipment upgrades
- Handle customer complaints
- Provide effective resolutions in a range of customer inquiries
- Maintain one contact resolution for the customer's satisfaction
- Setup store displays
- Operated cash register and prepare daily deposits
- Management of the store inventory.
- Shift Leader
- Top Seller 2009
Education
Vocacional Miguel Such
Marketing05.2000
Skills
Accessorizing
Achievements
- Winner Circle Q3 | 2022
- $1,000,000 Club in ACC |2021
- $1,000,000 Club in ACC |2018
- Winner Circle Q1|2015
- Winner Circle Q2|2015
- Winner Circle Q2|2014
- Winner Circle Q1|2012
Certification
AAL Champion
Timeline
AAL Champion
02-2022
Lanzamiento de Banda 600 en Viequez
08-2019
Retail Sales Associate
T- Mobile
10.2010 - Current
Retail Sales Associate, Key Holder and MIT
Radio Shack
11.2000 - 10.2010
Vocacional Miguel Such
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