Alejandra Montes Semprit
76 Camino Las Riberas Urb. Colinas De Plata
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Server
Rest. El Platanal
Bayamón, Puerto Rico
03.2023 - Current
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
Customer Service Associate
Home Depot
Bayamón, Puerto Rico
09.2020 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
Education
Bachelor of Arts - Criminal Justice
University of Puerto Rico
Carolina06.2024
Skills
- Customer Needs Assessment
- Hospitality best practices
- Workflow Coordination
- Excellent written and oral communication
- Stock management
- Billing Adjustments and Refunds
- POS Systems and Ordering Platforms
- English Fluency
Timeline
Server
Rest. El Platanal
03.2023 - Current
Customer Service Associate
Home Depot
09.2020 - Current
Bachelor of Arts - Criminal Justice
University of Puerto Rico