ALEJANDRA PASCUAL
Orlando
Summary
An Administrative Professional with 5+ years of proven experience in managing and supervising administrative activities, seeking an opportunity that allows me to exhibit my communication, leadership and interpersonal skills to the best interest of the organization.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Elite Minds Services
Saint Cloud Florida
08.2024 - 05.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Warehouse Worker
FedEx CompanyWarehouse
Orlando Florida
10.2023 - 04.2025
- Direct warehouse functions including receiving, replenishment, shipping, order filling and returns to ensure on time and accurate receipt and delivery inventory.
- Organize shipments and make sure are placed in correct areas.
- Moving materials and items from receiving or storage areas to shipping or to other designated areas.
- Oversee office inventory activities, including ordering, stocking and shipment receiving.
- Complete task in an orderly and effective time.
- Work in a team to accomplish goals.
Project Assistant Supervisor
Woolems Luxury Buildings
03.2021 - 08.2022
- Ensured safe work environment for teams and contractors.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Warehouse Clerk
Amazon Inc.
10.2018 - 02.2021
- Direct warehouse functional areas, including receiving, replenishment, shipping, order filling and returns to ensure on time and accurate receipt and delivery inventory.
- Sorting and places materials or items on racks, shelves or in bins according to predetermined sequences such as size, style, color or product code.
- Moving materials and items from receiving or storage areas to shipping or to other designated areas.
- Examine and inspect stock items for wear or defect, reporting any damage to supervisors.
Marketing Specialist
Pon Tu Logo
03.2014 - 09.2018
- Conducted market research, monitored competitive activity and identified customer needs.
- Recommended marketing plans and activities for products and product lines to establish, enhance and distinguish product placement.
- Moderated user content to ensure all engagement with the brand was appropriate and amplified company mission and message.
- Managed and developed social media platforms (Facebook and Instagram) to engage with followers.
Education
Master's Degree - Social Work Clinic, Mental Health
Metropolitan University
Orland, FL12.2025
Bachelor of Business Administration - Marketing
Metropolitan University
San Juan, PR06.2018
Skills
- Strong interpersonal communication and daily organizational abilities, accustomed to dealing with people at all levels to ensure positive results
- Background in coordinating, executing multiple tasks from inception to completion, detail minded, capable of working on a team/independently, familiar working in a computer environment (Microsoft Word, Excel, Point, etc)
Timeline
Front Desk Receptionist
Elite Minds Services
08.2024 - 05.2025
Warehouse Worker
FedEx CompanyWarehouse
10.2023 - 04.2025
Project Assistant Supervisor
Woolems Luxury Buildings
03.2021 - 08.2022
Warehouse Clerk
Amazon Inc.
10.2018 - 02.2021
Marketing Specialist
Pon Tu Logo
03.2014 - 09.2018
Master's Degree - Social Work Clinic, Mental Health
Metropolitan University
Bachelor of Business Administration - Marketing
Metropolitan University