Alejandra Villa Moura
Puerto Rico
Summary
Skilled in overseeing production and operating teams, with background in managing workflows, ensuring quality control, and optimizing processes for efficiency. Known for strong leadership capabilities, adept at motivating staff and fostering collaborative work environments. Successfully enhanced operational effectiveness through strategic planning and problem-solving. Implemented improvements that resulted in increased productivity and reduced downtime across previous roles.
Overview
12
12
years of professional experience
Work History
Manager
Burger King
Fort Buchanan
06.2025 - Current
- Managed daily restaurant operations and ensured smooth workflow among staff.
- Trained and mentored team members to enhance service quality and efficiency.
- Created staff schedules to optimize coverage during peak hours and events.
- Oversaw inventory management, including ordering ingredients and supplies as needed.
- Coordinated with suppliers to maintain quality standards for food products.
- Addressed customer inquiries and resolved complaints effectively to ensure satisfaction.
- Enforced health and safety regulations to maintain a safe dining environment.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured all food safety guidelines were followed throughout the day.
- Followed food safety policies for handling perishable items properly.
- Followed food safety guidelines when storing perishable foods in the refrigerator or freezer.
- Investigated complaints related to food safety or product quality issues.
- Monitored food safety protocols to ensure products met health standards.
- Ensured all food safety and sanitation guidelines were followed.
- Rotated stock in accordance with food safety regulations to ensure product freshness.
Human Resources Specialist
Procter & Gamble
Shippensburg
01.2022 - 01.2025
- Conducted annual salary surveys and analyzed compensation data to maintain competitive and equitable pay structures.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Provided guidance to managers on disciplinary action and performance management.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Coordinated training and development programs to enhance employee skills and support career growth.
- Partnered with senior HR team to communicate company standards and policies.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Quality Team Lead
Procter & Gamble
Shippensburg
11.2020 - 01.2022
- Managed multiple new or existing organizational process improvement initiatives based on company strategic plans.
- Analyzed quality control test results and provided feedback and interpretation to production management or staff.
- Maintained detailed records of all inspections, tests, and evaluations conducted by the Quality Assurance team.
- Provided technical expertise during customer escalations related to product quality issues.
- Evaluated new technologies or processes that could be used in the Quality Assurance process.
- Monitored and evaluated team performance to ensure adherence to quality standards.
- Facilitated investigations into customer complaints and recommended responses containing root cause determinations and issue resolutions.
- Collected and analyzed production samples to evaluate quality.
- Established product specifications and quality assurance practices.
Production Supervisor
Dawn Foods
York
01.2017 - 10.2020
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Provided input for performance reviews and identified areas for additional improvement.
- Ensured safety regulations were followed by all personnel in the production area.
- Supervised day-to-day operations of bakery product manufacturing.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Observed and monitored utilization of equipment.
- Communicated effectively with other departments to ensure smooth workflow from start to finish.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Coordinated production requirements with material handling and staffing functions.
- Collaborated with management team to develop strategies for improving efficiency in the production area.
- Managed production schedules, team assignments, and inventory tracking.
- Implemented safety protocols and quality control processes to meet company standards.
- Coached team members on best practices, improving overall productivity by 15%.
Production Supervisor
Sensible Portions
Lancaster
01.2014 - 01.2017
- Completed production plans by scheduling and assigning personnel, revising schedules and establishing priorities.
- Provided input for performance reviews and identified areas for additional improvement.
- Ensured safety regulations were followed by all personnel in the production area.
- Ensured production efficiency, quality, and profitability across multiple lines.
- Supervised and motivated teams to meet daily manufacturing goals.
- Maintained strict adherence to cost controls, deadlines, and quality benchmarks.
- Utilized KPIs to drive continuous improvement and identify operational bottlenecks.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and equipment problems.
- Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
- Supported safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Evaluated and assessed personnel to identify potential candidates for promotion.
Education
BBA - Human Resources Management
NUC
Florida01-2027
High School Diploma -
Colegio Ángel David
San Juan06-2010
Skills
- Employee training
- Talent acquisition
- Employee relations
- Performance management
- Conflict resolution
- Regulatory compliance
- Data analysis
- Project management
- Team collaboration
- Employee retention
- Employee surveys
- Policies implementation
- Manager coaching and training
- Pre-employment screening
- Conflict resolution tactics
- Onboarding and orientation
- Recruitment
- Communication skills
- Team building
- Production targets
- Materials management
- Production planning
- Inventory management
- Process documentation
- Production target management
- Quality control
Timeline
Manager
Burger King
06.2025 - Current
Human Resources Specialist
Procter & Gamble
01.2022 - 01.2025
Quality Team Lead
Procter & Gamble
11.2020 - 01.2022
Production Supervisor
Dawn Foods
01.2017 - 10.2020
Production Supervisor
Sensible Portions
01.2014 - 01.2017
BBA - Human Resources Management
NUC
High School Diploma -
Colegio Ángel David