Alejandro Torres
Tampa
Summary
Fluent in English and Spanish. Very enthusiastic and work driven. Structured but adaptable. I'm a perfectionist, I will move heaven and earth to succeed in every task that I'm compelled to do.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
5
5
years of professional experience
Work History
Host
Airbnb
03.2023 - Current
- Completed detailed assessments, effectively implementing comprehensive home consultation process.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Assisted with development and distribution of marketing materials for facility.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
- Created and managed accurate occupancy forecasts and budgets.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented successful strategies to increase customer satisfaction.
- Developed and implemented promotional strategies to increase occupancy.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Sales Associate
Vivint
04.2025 - 08.2025
- Soliciting door to door sales.
- Made over "$150,000" in revenue for the company.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for produces and services.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Legal Assistant
O&L Law Group
06.2024 - 01.2025
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Revised and finalized letters, briefs, and memos.
- Researched statutes, decisions, legal articles, and codes.
- Assisted attorneys with reviewing and organizing witness reports.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
Server/Bartender/Cashier
TOMATE Cocina Mejicana and Margarita Bar
07.2021 - 12.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept bar presentable and well-stocked to meet customer needs.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Call Center Representative
A+ Educational Centers
09.2020 - 02.2021
Warehouse Associate
Amazon.com
05.2022 - 08.2022
Gym Employee
Equilibrium Fitness
08.2020 - 12.2020
Education
Bachelor's degree - Political Science
USF Tampa
06.2024
Associate's - Criminal Justice
Hillsborough Community College
Tampa, FL04-2024
Languages
English
Spanish
Timeline
Sales Associate
Vivint
04.2025 - 08.2025
Legal Assistant
O&L Law Group
06.2024 - 01.2025
Host
Airbnb
03.2023 - Current
Warehouse Associate
Amazon.com
05.2022 - 08.2022
Server/Bartender/Cashier
TOMATE Cocina Mejicana and Margarita Bar
07.2021 - 12.2021
Call Center Representative
A+ Educational Centers
09.2020 - 02.2021
Gym Employee
Equilibrium Fitness
08.2020 - 12.2020
Bachelor's degree - Political Science
USF Tampa
Associate's - Criminal Justice
Hillsborough Community College
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