Dalvi Vélez Ballester
Carolina
Summary
Enthusiastic, reliable professional excels in top-notch customer service, crafting memorable dining moments. Expert at anticipating needs, resolving issues, and thriving in high-pressure environments. Organized, dependable, and eager to go the extra mile for restaurant success.
Overview
9
9
years of professional experience
Work History
Speech-Language Pathologist
Advanced HomeCare
02.2023 - Current
- Educated patients and family members about various topics such as communication techniques or strategies.
Bartender /Waiter
La Turrería
11.2022 - 08.2023
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on customer service and working procedures.
Waiter
Hotdog De Pa'
10.2015 - 08.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Placed orders to restock items before supplies ran out.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Remained calm and organized during busy shifts.
Waiter
Pizzology
09.2014 - 03.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Education
Master of Science - Speech Pathology
Universidad Carlos Albizu
San Juan07.2019
Bachelor of Arts - Elementary Education
Universidad Sagrado Corazon
San Juan12.2016
Skills
- Cash Handling
- Menu Presentation
- High-Volume Dining
- Relationship Management
- Recommend Menu Items
- Team Collaboration
- Guest Accommodations
- Guest Satisfaction
- Adaptable and Flexible
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Speech-Language Pathologist
Advanced HomeCare
02.2023 - Current
Bartender /Waiter
La Turrería
11.2022 - 08.2023
Waiter
Hotdog De Pa'
10.2015 - 08.2018
Waiter
Pizzology
09.2014 - 03.2015
Master of Science - Speech Pathology
Universidad Carlos Albizu
Bachelor of Arts - Elementary Education
Universidad Sagrado Corazon
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