Alexander Padua
San Sebastian
Summary
Strong analytical, communications and negotiations skills. Business to Business and Business to Customer oriented. Excellent in developing business relationship with customers based on trust. Capable of working under pressure and under minimum supervision, with a focus on timeliness, leadership and teamwork. Structured to meet company goals. Able to adapt rapidly to change. Bilingual English and Spanish.
Overview
19
19
years of professional experience
Work History
Bilingual IRS Customer Service Representative
Internal Revenue Service, IRS
2023.10 - Current
- Respond to incoming calls from taxpayers regarding tax-related inquiries and issues.
- Provide accurate and timely information on tax laws, regulations, and procedures.
- Assist taxpayers in resolving payment issues, refunds, and other tax-related concerns.
- Navigate IRS systems and databases efficiently to access and update taxpayer information.
- Document all interactions and resolutions thoroughly and accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving tax-related inquiries and issues.
Contract and Marketing Manager
Migrant Health Center
2010.09 - 2022.12
- Perform objective and critical analysis of healthcare plan contracts Maximizing return on investment.
- Negotiate contracting, coverage and guidelines with HMO’s and company.
- Provide onsite training, guidance and updates to healthcare providers regarding health service contracts and coverage.
- Manage credentialing and privileging of healthcare providers Coordinate meetings and site visits for all departments and providers to evaluate procedures, contracts, invoicing and medical billing
- Provide training, application support and assistance to Electronic Medical Report (EMR)and users.
- Led designed and implemented training program and initiative which contributed to successful completion of CMS Meaningful use.
- Aid with the planning and achievement of goals and objectives consisted with CMS Meaningful Use standards.
- Interpret and communicate new and revised policies to staff.
- Prepare and analyze statements, cash flow and pending action reports regarding healthcare plan contracts.
- Develops marketing plans consisting of multi-touch, multi-dimensional programs including both inbound and outbound tactics.
- Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
Personal Trainer
Own Business
2005.07 - 2010.09
- Develop and design personalized exercise and total health programs targeting specific condition and concerns including obesity, arthritis and Sports injuries.
Recruit and retain clients - Counsel clients about fitness exercise, health and injury management,Run group fitness classes
- Provide weight lifting, treadmill and other fitness apparatus instruction Assess client’s fitness on a monthly basis.
Education
MBA - Global Management
University of Phoenix,
Guaynabo, PR 12.2012
Bachelor of Science -
Universidad Metropolitana
Rio Piedras, PR05.2010
Associate of Science -
University of Puerto Rico Recinto De Carolina,
Carolina, PR05.1998
Skills
- Microsoft Office: Word, Excel, Powerpoint, Outlook
- Exceptional listener and communicator who effectively conveys information orally and in writing.
- Demonstrated talent for identifying, scrutinizing, improving complex works processes through highly analytical thinking and analysis.
- Team Leadership
- Independent judgment and decision making
Languages
Spanish
Native language
Spanish
Advanced
C1
English-speak
Advanced
C1
Skills
- Microsoft Office: Word, Excel, Powerpoint, Outlook
- Performance Goals
- Strong Telephone Etiquette
- Understanding Customer Needs
- Effective Customer Communication
Timeline
Bilingual IRS Customer Service Representative
Internal Revenue Service, IRS
2023.10 - Current
Contract and Marketing Manager
Migrant Health Center
2010.09 - 2022.12
Personal Trainer
Own Business
2005.07 - 2010.09
MBA - Global Management
University of Phoenix,
Bachelor of Science -
Universidad Metropolitana
Associate of Science -
University of Puerto Rico Recinto De Carolina,
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