Alexandra Collazo Cañizares
Guaynabo
Summary
Dynamic Customer Relationship Executive with proven success at Intercam Banco Internacional, specializing in compliance and risk mitigation.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Relationship Manager
Intercam Banco Internacional
San Juan
09.2022 - Current
- Lead client onboarding process from initial contact through account activation, ensuring compliance with regulatory and internal standards.
- Perform in-depth client due diligence including identity verification, KYC, and AML screenings.
- Serve as primary point of contact for new clients, guiding them through documentation requirements and onboarding procedures.
- Collaborate with Compliance and BSA teams to resolve onboarding-related issues and ensure timely account approvals.
- Maintain detailed onboarding records and contribute to monthly reporting on new client activity.
- Support Compliance Department with flagged transaction analysis and onboarding risk assessment.
Customer Service & Operations Supervisor
AndCapital Bank
San Juan
01.2018 - 01.2023
- Supervised operations, customer service, and external sales staff.
- Oversaw fund transfers and ensured regulatory compliance.
- Monitored accounts and directly assisted clients.
- Prepared business and liquidity reports; contributed to strategic planning.
- Active member of the Compliance Committee.
Admissions Coordinator
National University College
Bayamón
01.2012 - 01.2018
- Admissions Coordinator (2016 – 2018):
- Supervised admissions, reception, telemarketing, and integrated services. Managed pre-enrollment and enrollment processes. Prepared statistical reports.
- Effectiveness Officer (2013 – 2016):
- Generated reports on student demographics and retention. Developed and implemented retention strategies.
- Retention Director (Interim) (June – Sept 2013):
- Managed student retention goals and compliance with accreditation standards.
- Admissions Officer (2012 – 2013):
- Provided guidance to prospective students, represented the university in school visits, and evaluated applicants.
Education
Bachelor’s Degree - Business Administration
National University College
Bayamón, PRSkills
- Compliance and risk mitigation
- Banking operations
- Staff supervision and training
- Public speaking and communication
- Report preparation and analysis
- Bilingual communication: English and Spanish
- Microsoft Office Suite
- E-IBS software
- Fiserv Premier/Navigator platform
- FCRM system
- Ocean Systems (Fedlink and ECS)
Certification
- Correspondent Relations – Federal Reserve Bank of NY
- Bank of New York Mellon
- Euro Exchange Securities
- Western Union
- BSI Group
Timeline
Customer Relationship Manager
Intercam Banco Internacional
09.2022 - Current
Customer Service & Operations Supervisor
AndCapital Bank
01.2018 - 01.2023
Admissions Coordinator
National University College
01.2012 - 01.2018
Bachelor’s Degree - Business Administration
National University College