Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexandra Collazo Cañizares

Guaynabo

Summary

Dynamic Customer Relationship Executive with proven success at Intercam Banco Internacional, specializing in compliance and risk mitigation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Relationship Manager

Intercam Banco Internacional
San Juan
09.2022 - Current
  • Lead client onboarding process from initial contact through account activation, ensuring compliance with regulatory and internal standards.
  • Perform in-depth client due diligence including identity verification, KYC, and AML screenings.
  • Serve as primary point of contact for new clients, guiding them through documentation requirements and onboarding procedures.
  • Collaborate with Compliance and BSA teams to resolve onboarding-related issues and ensure timely account approvals.
  • Maintain detailed onboarding records and contribute to monthly reporting on new client activity.
  • Support Compliance Department with flagged transaction analysis and onboarding risk assessment.

Customer Service & Operations Supervisor

AndCapital Bank
San Juan
01.2018 - 01.2023
  • Supervised operations, customer service, and external sales staff.
  • Oversaw fund transfers and ensured regulatory compliance.
  • Monitored accounts and directly assisted clients.
  • Prepared business and liquidity reports; contributed to strategic planning.
  • Active member of the Compliance Committee.

Admissions Coordinator

National University College
Bayamón
01.2012 - 01.2018
  • Admissions Coordinator (2016 – 2018):
  • Supervised admissions, reception, telemarketing, and integrated services. Managed pre-enrollment and enrollment processes. Prepared statistical reports.
  • Effectiveness Officer (2013 – 2016):
  • Generated reports on student demographics and retention. Developed and implemented retention strategies.
  • Retention Director (Interim) (June – Sept 2013):
  • Managed student retention goals and compliance with accreditation standards.
  • Admissions Officer (2012 – 2013):
  • Provided guidance to prospective students, represented the university in school visits, and evaluated applicants.

Education

Bachelor’s Degree - Business Administration

National University College
Bayamón, PR

Skills

  • Compliance and risk mitigation
  • Banking operations
  • Staff supervision and training
  • Public speaking and communication
  • Report preparation and analysis
  • Bilingual communication: English and Spanish
  • Microsoft Office Suite
  • E-IBS software
  • Fiserv Premier/Navigator platform
  • FCRM system
  • Ocean Systems (Fedlink and ECS)

Certification

  • Correspondent Relations – Federal Reserve Bank of NY
  • Bank of New York Mellon
  • Euro Exchange Securities
  • Western Union
  • BSI Group

Timeline

Customer Relationship Manager

Intercam Banco Internacional
09.2022 - Current

Customer Service & Operations Supervisor

AndCapital Bank
01.2018 - 01.2023

Admissions Coordinator

National University College
01.2012 - 01.2018

Bachelor’s Degree - Business Administration

National University College
Alexandra Collazo Cañizares