Customer Relationship Manager
Intercam Banco Internacional
San Juan
09.2022 - Current
- Lead client onboarding process from initial contact through account activation, ensuring compliance with regulatory and internal standards.
- Perform in-depth client due diligence including identity verification, KYC, and AML screenings.
- Serve as primary point of contact for new clients, guiding them through documentation requirements and onboarding procedures.
- Collaborate with Compliance and BSA teams to resolve onboarding-related issues and ensure timely account approvals.
- Maintain detailed onboarding records and contribute to monthly reporting on new client activity.
- Support Compliance Department with flagged transaction analysis and onboarding risk assessment.