Alexandra Gómez Velázquez
Aguadilla
Summary
Proven leader with extensive experience at Pueblo Inc, excelling in operations management and staff development. Enhanced team performance and customer satisfaction through strategic planning and effective leadership. Skilled in inventory control and fostering employee relations, significantly improving efficiency and profitability.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Pueblo Inc
06.2020 - Current
- Fostered a collaborative environment for enhanced team performance.
- Coordinated scheduling for maximized staff productivity.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Conducted financial analysis for informed strategic planning.
- Implemented strategic initiatives for improved employee engagement.
- Addressed service gaps to promote seamless customer experiences.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Head Cashier
Pueblo Inc
06.2016 - 06.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Oversaw implementation of new POS system, enhancing transaction efficiency.
- Increased customer loyalty and retention.
Cashier
Pueblo Inc
11.2015 - 06.2016
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Bachelor of Business Administration - Management And Business Development
Universidad Inter Americana
Aguadilla, Puerto Rico05-2024
Associate of Applied Science - Pharmacy Technician
Universidad Inter Americana
Aguadilla, Puerto Rico05-2018
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee relations
- Food safety and sanitation
- Team leadership expertise
- Customer relationship management (CRM)
- Teamwork and collaboration
- Effective leader
- Strategic planning
- Sound judgment
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Assistant General Manager
Pueblo Inc
06.2020 - Current
Head Cashier
Pueblo Inc
06.2016 - 06.2020
Cashier
Pueblo Inc
11.2015 - 06.2016
Bachelor of Business Administration - Management And Business Development
Universidad Inter Americana
Associate of Applied Science - Pharmacy Technician
Universidad Inter Americana
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