Alexandra Reyes Ocasio
Cataño
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Conduent
04.2023 - 05.2023
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified, analyzed and researched systemic issues and made recommendations for resolution.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Investigated insurance claims denials and appeals.
Receptionist
La X Radio Station
12.2019 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Promoter
Key Promotions
01.2018 - 07.2019
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Collaborated with media representatives to optimize coverage of special events.
- Worked with team to achieve sales goals for products.
- Greeted customers warmly and pleasantly answered inquiries.
- Increased sales by effectively communicating product benefits.
Education
Associate of Arts - Editing Technical
Colegio De Cinematografia, Artes Y Television
Bayamon, Puerto Rico05.2019
Skills
- Customer Experience
- Bilingual
- Creativity
- Organized
- Teamwork oriented
- Interpersonal relationship
Timeline
Healthcare Customer Service Representative
Conduent
04.2023 - 05.2023
Receptionist
La X Radio Station
12.2019 - 03.2020
Promoter
Key Promotions
01.2018 - 07.2019
Associate of Arts - Editing Technical
Colegio De Cinematografia, Artes Y Television
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