Alexandra Soto Morales
San Juan
Summary
Meticulous professional with 10 years of experience coordinating administrative & strategic planning, customer relationship management, and account reconciliation. Strong Quickbooks and Software proficiency with a precise and accurate nature. Expertise in financial data entry, organizational programming, coordination of activities, and record-keeping.
Overview
13
13
years of professional experience
Work History
Soft Count Clerk
Casino Metro
02.2024 - 06.2024
- Responsible for collecting funds from slot machines
- Counting and balancing all currency/coins received from various live games, slot bill validators and kiosks
- Assist in sorting, counting and recording content of table game drop boxes, kiosks and currency drop boxes according to set procedures
- Responsible for accurately reporting and documenting the amount of funds received through gaming play
- Process the currency inside cash boxes using a money counting machine
- Input totals by box number or table number in the computer using Excel software
- Maintain strict confidentiality of all sensitive information
- Assist supervisor with daily reports
- Prepares all necessary reports in accordance with the state gaming regulations and company policies
- Maintains a clean, safe and hazard free work environment.
Administrative Assistant
Isis Fine Vision Services Inc
03.2023 - 12.2023
- Handles administrative requests and queries from senior managers
- Manages calendars for senior staff and books travel arrangements
- Answers and directs phone calls, organizes and schedules appointments and signs for incoming packages
- Responds to email and other correspondence
- Maintains physical and digital filing systems
- Plan meetings and take detailed minutes
- Write, edit and distribute emails, letters, memos and other documents
- Operates and maintains office equipment (computer, printer, etc) and uses word processing software
- Order office supplies and research new deals and suppliers
- Maintain contacts list
- Act as point of contact for patients and clients
- Work closely with other administrative staff and supports colleagues as needed
- Works discreetly with sensitive information to maintain confidentiality and ensure compliance with privacy policies and regulations.
Inventory and Merchandising Specialist
Best Buy
11.2014 - 11.2021
- Receive and record inventory
- Provide reports on low-stock or surplus of inventory to evaluate and improve the company's ordering practices
- Inspect returned merchandise
- Maintain count accuracy by digital and physical counting of the merchandise in the warehouse
- Monitor inventory levels and coordinate with suppliers
- Place inventory restock orders
- Train staff in stocking procedures and product dating methods
- Plan store warehouse usage space
- Develop and implement merchandising strategies
- Create attractive product displays in the store
- Ensure product displays are aligned with brand guidelines
- Analyze product sales and market data to enhance strategies and stay up to date with industry trends
- Train store staff on merchandising best practices
- Ensure compliance with health and safety regulations.
Customer Service Specialist
Best Buy
11.2012 - 11.2014
- Provided excellent service to build customer loyalty
- Operate cash register quickly and accurately
- Balance cash registers
- Assist customers with sales transactions handling cash, check and card payments
- Handle returns, exchanges and complaints
- Maintained department’s organization and readiness to serve customers
- Answer customer questions and phone calls
- Training new cashiers and customer service specialists
- Help with stocking, cleaning and other duties in the store.
Office Assistant
Anglo Antilles Insurance Company
05.2011 - 08.2012
- Data Entry
- Mailed out invoices, organized files, and other office duties
- Take orders and address complaints fast and provide a courteous service
- Communicated with customers, employees and other individuals to answer questions, disseminate or explain information regarding insurance policies
- Assist with payroll and employees scheduling.
Education
Bachelor's degree - Business Administration in Finance
University Ana G. Mendez
San Juan, PRHigh school diploma or equivalent -
Amalia Marin High School
San Juan, PR01.2011
Skills
Strong Work Ethic
Fast Learner
Efficient multitasking
Team player mentality
Additional Information
Proficient in Microsoft Office Software (Word, Excel, PowerPoint)
Languages
Spanish
Advanced
C1
English
Advanced
C1
Timeline
Soft Count Clerk
Casino Metro
02.2024 - 06.2024
Administrative Assistant
Isis Fine Vision Services Inc
03.2023 - 12.2023
Inventory and Merchandising Specialist
Best Buy
11.2014 - 11.2021
Customer Service Specialist
Best Buy
11.2012 - 11.2014
Office Assistant
Anglo Antilles Insurance Company
05.2011 - 08.2012
High school diploma or equivalent -
Amalia Marin High School
Bachelor's degree - Business Administration in Finance
University Ana G. Mendez
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