Alexandra B. Berrios Correa
Summary
Dynamic Senior Process Associate at Infosys BPM with a proven track record in workflow management and process documentation. Excelled in healthcare systems navigation and infection control, significantly contributing to team efficiency and quality. Skilled in fostering teamwork and collaboration, demonstrated through effective training and leadership. Achieved notable improvements in clinical claim processing and patient communication.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Senior Process Associate
Infosys BPM
03.2023 - Current
- Met month-end reporting objectives and deadlines.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Prepare medical records for clinical review.
- Processing and resolution from beginning to end of clinical claims and correspondence.
- Review medical policies and determine appropriate processing of clinical claims or clinical review process decisions.
- Write letters to patients and providers with the determination of the clinical claim.
COVID-19 Response Frontline Case Investigator
Puerto Rico Health Department
03.2021 - 04.2023
- Developed strong relationships with patients, fostering trust during sensitive conversations regarding personal health information.
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Conducted thorough follow-ups with affected individuals, ensuring their adherence to isolation protocols and offering support as needed.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Supported local health authorities in establishing quarantine measures for high-risk contacts based on investigation outcomes.
- Educated community members about preventive measures, promoting awareness and understanding of COVID-19 risks.
- Played an instrumental role in reducing local infection rates through vigilant monitoring of case trends, early identification of potential outbreaks, and targeted interventions as appropriate.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Participated in health promotion campaigns to raise awareness of health issues.
- Collected and recorded information in electronic medical records.
Math Teacher
Armor Bilingual Academy
09.2019 - 03.2020
- Assessed student comprehension through regular quizzes, tests, and assignments.
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced students'' understanding of complex mathematical concepts by incorporating hands-on activities and real-world examples into lessons.
Sales Associate
Marianne Stores
12.2015 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Biology
University of Puerto Rico in Aguadilla
Aguadilla, PR05.2019
Skills
- Data Entry
- Verbal and written communication
- Workflow Management
- Process Documentation
- Healthcare systems navigation
- Clinical assessment
- Infection control expertise
- Policy understanding
- Public Health Awareness
- Case management abilities
- Customer Service
- Teamwork and Collaboration
Timeline
Senior Process Associate
Infosys BPM
03.2023 - Current
COVID-19 Response Frontline Case Investigator
Puerto Rico Health Department
03.2021 - 04.2023
Math Teacher
Armor Bilingual Academy
09.2019 - 03.2020
Sales Associate
Marianne Stores
12.2015 - 10.2020
Bachelor of Science - Biology
University of Puerto Rico in Aguadilla
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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