Alexandra Marie Martinez Tirado

• Configuring and managing the product catalog using Salesforce Vlocity.
• Setting up and maintaining pricing matrices based on JSON structures for dynamic pricing models.
• Implementing promotion configurations in Salesforce, ensuring alignment with business requirements.
• Analyzing documentation received from the business to interpret and translate needs into functional configurations.
• Performing end-to-end testing to validate the functionality and accuracy of configured solutions.
• Creating detailed configuration manuals and documentation to understand and comprehend processes as the configuration lead.
• Utilizing Copado for deployment management, ensuring efficient and error-free migrations across Salesforce environments.
• Using JIRA to maintain traceability of tasks and/or project statuses.
• Collaborating with cross-functional teams to deliver high-quality solutions within established timelines, optimizing internal processes.

Provide evaluation to client needs and design a solution using the Salesforce platform to address

business issues and improve existing processes.

• Manage digitalization, programming, and conversion from client’s platform to Salesforce.

• Oversees the implementation of solutions in Salesforce and configuration of the platform

according to client requirements.

• Manage all aspects of Design and develop of custom components using Apex, Visualforce, Lightning

Web Components (LWC), and other Salesforce technologies to meet specific client requirements.

• Effective understanding of platforms architecture and capabilities to create a tailored application

addressing needs and objectives.

• Provide ongoing technical support to clients, troubleshoot issues, respond to inquiries, and provide

guidance on best practices in Salesforce usage.

• Manage the development and implementation of controlled changes in Salesforce using tools like

changeset and Salesforce DX to ensure safe and consistent delivery of code updates.

• Provide continuous technical support and maintenance of code developed in Salesforce,

troubleshooting issues, applying patches and updates, and responding to end-user requests.

• Design and implement data migration, cleansing, and maintenance strategies ensuring data

integrity and quality in Salesforce.

• Provide training and support to end-users to ensure successful adoption of the Salesforce platform

and promote its effective use within the organization.

• Identify areas for improvement and recommend solutions to optimize platform performance and

efficiency.

• Lead and collaborate in Salesforce implementation projects, managing scope, schedule, and

resources to ensure successful delivery within established timelines.

• Work closely with business teams and other developers to understand client requirements, design

technical solutions, and ensure successful project delivery in Salesforce.

• Collaborate with clients and technical teams to understand and document project goals and

requirements in a detailed scope document.• Create document project boundaries and exclusions to ensure a clear understanding of what is

within and outside the project scope.

• Analyze project requirements and break them down into individual tasks to estimate the number

of hours required to complete each task.

• Plan and coordinate UAT sessions with end-users to test the functionality of the developed solution

and verify if it meets business requirements.

• Document and manage UAT test cases, ensuring comprehensive coverage of use scenarios and

system requirements.

• Create detailed user manuals providing step-by-step instructions on how to use the implemented

solution in Salesforce, including screenshots, flow diagrams, and practical examples to facilitate

understanding and adoption by end-users.

• Customize user manuals according to specific client needs and project requirements.

• Develop and deliver customized training sessions for end-users on how to effectively use the

solution in Salesforce.

• Tailor training content according to the experience level and specific roles of end-users.

• Provide reference materials and additional resources to support ongoing learning and problem-

solving by end-users.