Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

Alexandra Marie Martínez Tirado

Cayey,Puerto Rico

Summary

Experienced professional in Salesforce consulting and development, dedicated to creating customized solutions to meet business needs. Certified Salesforce Administrator with skills in teamwork, effective communication, and creative problem-solving. Passionate about technology and innovation, committed to excellence and continuous improvement. Interested in actively participating in project management and development, seeking opportunities to gain new experiences that contribute to my professional growth, promote innovation, and add value to each project I'm involved in. Additionally, I have a strong interest in learning and working with other development technologies beyond the Salesforce realm.

Overview

3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Consultant

Nexvel Consulting, LLC
San Juan, Puerto Rico
03.2021 - Current
  • Evaluate client needs and design solutions using the Salesforce platform to address business issues and improve existing processes.
  • Implement solutions in Salesforce, configure the platform according to client requirements, ensuring proper integration with other systems if necessary.
  • Develop custom components using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce technologies to meet specific client requirements.
  • Design and implement data migration, cleansing, and maintenance strategies to ensure data integrity and quality in Salesforce.
  • Provide training and support to end-users to ensure successful adoption of the Salesforce platform and promote its effective use within the organization.
  • Identify areas for improvement and propose solutions to optimize platform performance and efficiency.
  • Lead or participate in Salesforce implementation projects, managing scope, schedule, and resources to ensure successful delivery within established timelines.
  • Provide ongoing technical support to clients, troubleshoot issues, respond to inquiries, and provide guidance on best practices in Salesforce usage.
  • Identify and map client business processes in Salesforce, propose enhancements and customizations to optimize operational efficiency and user experience.
  • Create custom reports and dashboards in Salesforce to provide end-users with key insights into business performance, metrics, and trends.
  • Advise clients on best practices and Salesforce usage strategies to achieve long-term business goals, offering recommendations based on industry experience and knowledge.
  • Design, develop, and implement custom technical solutions in Salesforce using Apex, Visualforce, Lightning Web Components (LWC), and other development languages and tools.
  • Create workflows, validation processes, assignment rules, and other automations in Salesforce to improve operational efficiency and user productivity.
  • Design and develop solutions for data management in Salesforce, including the creation of custom objects, fields, relationships, and validation rules.
  • Manage the development and implementation of controlled changes in Salesforce using tools like changeset and Salesforce DX to ensure safe and consistent delivery of code updates.
  • Provide ongoing technical support and maintenance of code developed in Salesforce, troubleshooting issues, applying patches and updates, and responding to end-user requests.
  • Work closely with business teams and other developers to understand client requirements, design technical solutions, and ensure successful project delivery in Salesforce.
  • Collaborate with clients and technical team to understand and document project goals and requirements in a detailed scope document.
  • Identify and clearly define deliverables, required functionalities, and success criteria of the project.
  • Document project boundaries and exclusions to ensure a clear understanding of what is within and outside the project scope.
  • Analyze project requirements and break them down into individual tasks to estimate the number of hours required to complete each task.
  • Plan and coordinate UAT sessions with end-users to test the functionality of the developed solution and verify if it meets business requirements.
  • Document and manage UAT test cases, ensuring comprehensive coverage of use scenarios and system requirements.
  • Create detailed user manuals providing step-by-step instructions on how to use the implemented solution in Salesforce.
  • Include screenshots, flow diagrams, and practical examples to facilitate understanding and adoption by end-users.
  • Customize user manuals according to specific client needs and project requirements.
  • Develop and deliver customized training sessions for end-users on how to effectively use the solution in Salesforce.
  • Tailor training content according to the experience level and specific roles of end-users.
  • Provide reference materials and additional resources to support ongoing learning and problem-solving by end-users.

Education

Bachelor of Science - Computer Engineering

Universidad Ana G. Méndez
Gurabo, Puerto Rico
08.2015 - 12.2020

Skills

Salesforce CRM:

  • Lightning Component Framework
  • Apex Programming
  • Visualforce Development
  • SOQL/SOSL Knowledge
  • Process Automation: Flow Builder, Approval Process, Workflow & Process Builder
  • Administration: User Management, Security Management & Data Management
  • Reporting & Dashboards
  • Tools: Data Loader, Salesforce DX & Visual Studio Code


Web Technologies:

  • HTML
  • CSS
  • JavaScript
  • Basic Knowledge in Java, C, C#


General:

  • Microsoft Office
  • Programming and design skills
  • Highly motivated, fast learner, complex problem solver, team worker, excellent execution under pressure, leadership, disciplined & excellent interpersonal communication skills

Certification

Salesforce Certified Administrator

References

References available upon request.

Timeline

Consultant

Nexvel Consulting, LLC
03.2021 - Current

Bachelor of Science - Computer Engineering

Universidad Ana G. Méndez
08.2015 - 12.2020

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Alexandra Marie Martínez Tirado